PUNEET KUMAR
Kitchener,ON
Summary
Experienced service professional with experience in maintenance, repair and installation of mechanical, electrical and plumbing systems. Skilled in troubleshooting, diagnostics and customer service. Proficient in using variety of tools and equipment. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
7
7
years of professional experience
Work History
Experience Field Service Technician | Bell
10.2021 - Current
- Troubleshoot complex telecommunications products and systems using a digital multimeter, Smartphone, and PC
- Observe and follow all company Health and Safety rules and policies
- Inform customers of work that will be done and act as an ambassador by professionally representing the Bell brand
- Assess work assignments, installations and services provided by dispatch
- Install and test equipment's at customer's premises including internet modems, phone, TV boxes
- Install, remove, maintain, and repair aerial and underground telephone and other telecommunication transmission lines
- Connect, disconnect, and relocate cable outlets
- Inspect and test telecommunication transmission lines and cables for transmission characteristic's and to locate faults
- Install, remove, maintain, and repair aerial drops and other telecommunication transmission lines to provide excellent services to customers
- Inspect, monitor, test and adjust cable transmission and distribution systems
- Diagnose and solve all technical problems related to Cable services, High Speed Internet, Home Phone in accordance with company specification and standards
- Splice and repair various types and sizes of telephone and other telecommunication cables including optical fiber
- Report and communicate with the company personnel for proper completion of Installation and service work orders at customer's premises.
Senior IT Consultant
Staples Canada
01 2020 - 07 2020
- Created service level agreement for IT operational functions and help deskoperations
- Implemented and managed operating systems and software, securitysystems and intrusion detection systems
- Recommended and installed upgrades and helped businesses to plan fortechnology to match growth
- Met architecture compatibility and guidelines through effectivetroubleshooting
- Adjusted design parameters to boost performance and incorporate newfeatures
- Performed software testing to uncover bugs and troubleshoot IT issuesprior to application launch
- Led team for software engineering services and supported key clients indevelopment efforts, establishing standards, determining specifications
- And creating Service and Operational Level Agreements (SLA) and (OLA)
- Inspected equipment, assessed functionality and optimized controls
- Planned and developed interfaces that simplified overall management andoffered ease of use
- Contributed ideas and suggestions in team meetings and delivered
- Updates on deadlines, designs and enhancements.
- Monitored system performance using recognised and agreed criteria.
- Modified current systems to enhance workflows and meet new needs.
- Evaluated system linkages and optimised connections to improve compatibility and function.
- Executed feasibility studies to inform development of existing and proposed projects.
IT analyst
eclerx pvt.ltd
05.2017 - 05.2019
- Resolved malfunctions with systems and programs through
- Troubleshooting
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance
- Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies
- Improved IT system by adding new features and infrastructure
- Oversaw installation of software programs and hardware systems to meet requirements
- Boosted information sharing by enhancing interfaces between computer systems
- Evaluated and adopted new technologies to address changing industry needs
- Participated in internal audits regarding quality management system
- Developed flowcharts and diagrams to describe and lay out logical operational steps
- Investigated and addressed system issues to enhance usability and improve functionality
- Communicated and explained business requirements to team members to understand and implement functional demands
- Applied knowledge of application components in conjunction with query tools to achieve business objectives
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements
- Offered input for complex documents to support client-ready final versions
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards
- Enhanced and reconstructed computer systems resulting in 90% increased efficiency for business end-users
Education
BACHALOR - APPLIED NETWORK INFRASTRUCTURE AND SYSTEM ADMINISTRATION, SCIENCE
CONESTOGA COLLEGE
PUNJAB TECHNICAL UNIVERSITY
Skills
- Inventory management
- Programme development
- Leadership
- Strategic Planning
- Problem-solving
- Communication skills
- Troubleshooting and repair
- Field Repairs
- Customer Service
- Problem-Solving
Accomplishments
- Verbal and Written Communication
- Customer Service
- Inventory Management
- Valid Drivers License
- Problem-Solving
- Repair and Installation
- Service Quality
- Database Management
- Analytical Abilities
Languages
English
Full Professional
Timeline
Experience Field Service Technician | Bell
10.2021 - Current
IT analyst
eclerx pvt.ltd
05.2017 - 05.2019
Senior IT Consultant
Staples Canada
01 2020 - 07 2020
BACHALOR - APPLIED NETWORK INFRASTRUCTURE AND SYSTEM ADMINISTRATION, SCIENCE
CONESTOGA COLLEGE
PUNJAB TECHNICAL UNIVERSITY
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