Puneet Bathla
Thunder Bay,ON
Summary
Detail-oriented Senior Financial Sales Representative promoting a background in successfully working closely with all types of personalities. Proven ability to build relationships and maintain partnerships with top accounts to increase overall productivity and grow profit channels. Expand network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures.
Overview
6
6
years of professional experience
Work History
Senior Financial Sales Representative
easyhome
Thunder Bay, ON
06.2021 - Current
- Responsible for running overall day to day operations of the store.
- Manage customers and de-escalate their issues that may occur.
- Establish positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintain knowledge of company products and services to promptly resolve complaints and concerns.
- Assist staff with resolving complex customer issues and implement targeted solutions.
- Deliver fast, friendly and knowledgeable service for routine questions and service complaints.
- Identify customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Exceed assigned goals for customer experience, service, revenue and productivity through upselling and cross-selling methods.
Appliance Sales Specialist
The Home Depot
Thunder Bay, ON
01.2019 - 05.2021
- Maintained department and showroom with neat and orderly displays.
- Maintained knowledge of products to educate customers on available appliance options and model variations.
- Discussed customer needs to understand preferences and proceeded to narrow down specific appliance recommendations.
- Encouraged purchase of warranty programs when buying appliances, helping boost overall sales.
- Approached customers and asked open-ended questions to better understand buying needs and budgets.
- Promoted company programs, warranty sales and seasonal promotions to boost sales.
- Exceeded assigned goals for customer experience, service, revenue and productivity through upselling and cross-selling methods.
Customer Service Representative
Staples
Thunder Bay, ON
01.2018 - 12.2018
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Built and maintained relationships with peers and upper management to drive team success.
- Coordinated activities with other departments to ensure quality customer service.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Shared detailed information regarding options to help customers make decisions.
Education
Software Engineering -
Lakehead University
Thunder Bay, ON04.2020
High School Diploma -
MGN Public School
India04.2017
Skills
- Client relations and retention
- Sales and Marketing
- Planning and execution
- Business Development
- Customer Relationship Management(CRM)
- Cost savings and reduction
- Schedule coordination
- Workforce Management
- Product Knowledge
- Employee Training
- Staff Management
- Attention to detail
- Project management
- Quality assurance controls
Projects
- Implementation of Finite State Machine(FSM) September 2019 - April 2020
Finite State Machine(FSM) was implemented using Quantum
Computation.
Tools used :-
IBMQ - IBM Quantum Experience
Qiskit Framework
Python Programming Language
GitHub Repository - Design of Educational Game for Kids February 2020 - March 2020
Designed using Object Oriented Programming(OOP) - RFID Attendance System November 2019 — December 2019
Timeline
Senior Financial Sales Representative
easyhome
06.2021 - Current
Appliance Sales Specialist
The Home Depot
01.2019 - 05.2021
Customer Service Representative
Staples
01.2018 - 12.2018
Software Engineering -
Lakehead University
High School Diploma -
MGN Public School
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