Puneet
Edmonton,AB
Summary
- 4 years of leading, mentoring, and motivating my peers through management and shift supervisor roles at Wendy's.
- 4 years of drafting clear and concise reports from my role as a Security Guard at GARDAWORLD Security.
- CPR Level C and First Aid - Expires Jun 2024
- Pare test
- Class 2 license with 0 demerit points and no collisions.
- PPCT (Handcuffs)
- Pro Serve
- Pro-Tect
- Alberta Security License
Overview
3
3
years of professional experience
Work History
Security Guard
Allied Universal Security Services
12.2021 - Current
- Rapid Incident Assessment: Excelled in quickly assessing security concerns and incidents, applying critical thinking to evaluate risks and determine appropriate responses
- Dedicated Premises Patrol: Conducted thorough patrols by vehicle, bicycle, and on foot, ensuring comprehensive coverage and security of the property
- Emergency Situational Management: Demonstrated competence in responding to and managing emergencies, prioritizing the safety and security of personnel and premises
- Collaborative Security Operations: Worked effectively as part of a security team, sharing information and coordinating responses to security threats or incidents
- Identification Checks and Access Management: Enforced access controls rigorously, ensuring all individuals on the property were authorized to be there, reinforcing the security framework
- Alarm Response and Crisis Escalation: Skillfully answered alarms and investigated disturbances, contacting law enforcement to escalate crises when necessary, showing readiness and composure under pressure
- Security and Surveillance Technology Utilization: Utilized surveillance equipment and technology proficiently, enhancing the capability to monitor and secure the environment effectively.
Customer Service Representative
City Of Edmonton
Edmonton
- Fostered Inclusive Service Delivery: Tailored interactions to accommodate a wide range of community members, including those with disabilities, youth, and seniors, ensuring equal access and inclusion in all services offered
- Team Coordination and Support: Actively contributed to a cohesive team environment by supporting colleagues in daily operations and customer service delivery, promoting a culture of teamwork and mutual support
- Conflict Resolution and Integrity: Employed integrity and honesty in managing customer complaints, ensuring transparent and fair resolutions that uphold the organization's values and customer satisfaction
- Promoted Health and Safety: Engaged the public in health and wellness initiatives, providing critical First Aid and CPR support, embodying a proactive approach to safety and well-being
- Administrative Accuracy and Accountability: Conducted meticulous administrative tasks, including data entry and financial reporting, demonstrating attention to detail and accountability
- Diversity and Cultural Sensitivity: Advocated for and practiced principles of diversity and inclusion, enhancing the facility's welcoming atmosphere for all community members
- Public Engagement and Education: Informed visitors about facility offerings and memberships, emphasizing community health benefits, and showcasing effective public communication skills.
Transit Operator
Edmonton Transit Service
Edmonton
- Ensured Passenger Safety: Prioritized passenger safety by adhering to driving regulations and safety standards, conducting regular vehicle inspections to prevent incidents, and responding promptly to any safety concerns on board, reflecting a strong commitment to safety consciousness
- Diverse Community Service: Provided courteous and efficient service to a diverse community of passengers, including individuals with disabilities, seniors, and families, by operating various routes across the city
- Adapted communication styles to meet the needs of all passengers, demonstrating a commitment to diversity and inclusion
- Effective Team Collaboration: Collaborated with dispatch and other transit operators to ensure timely and efficient transit services, sharing important route information and updates, which required excellent teamwork and communication skills to maintain smooth operations
- Conflict Resolution and De-escalation: Employed de-escalation techniques to manage and resolve conflicts or disputes among passengers, maintaining a calm and safe environment for all
- Demonstrated problem-solving skills and the ability to remain composed under pressure, ensuring issues were resolved with integrity and professionalism
- Public Engagement and Assistance: Assisted passengers with inquiries about routes, schedules, and fares, providing clear and helpful information
- This role involved working closely with the public, requiring excellent customer service skills and the ability to communicate effectively with a wide range of individuals
- Mental Health Awareness: Showed sensitivity and awareness towards passengers who may be experiencing mental health challenges, offering assistance and understanding as needed, and knowing when to escalate situations to appropriate support services, highlighting mental health awareness and compassion
- Leadership in Emergency Situations: Took charge during emergencies on or around the bus, ensuring the safety of passengers by implementing emergency procedures, directing evacuations if necessary, and coordinating with emergency services
- This role required quick decision-making, leadership, and a strong sense of responsibility for the well-being of passengers.
Security Officer
City Of Edmonton
Edmonton
- Comprehensive Security Patrols: Ensured the safety of guests and property through diligent patrols and surveillance, exemplifying a strong safety-conscious mindset
- Effective Team Communication: Led by example in maintaining open and efficient communication with security team members and law enforcement, enhancing collaborative efforts and situational awareness
- Professional Guest Interaction: Maintained a professional demeanor in all interactions, fostering a welcoming yet secure environment for all visitors
- Incident Response and Reporting: Demonstrated acute problem-solving skills by identifying and addressing security discrepancies, and maintaining detailed incident reports for accountability
- Access Control and Verification: Implemented stringent access control measures, verifying identification to prevent unauthorized entry, thereby ensuring the integrity of the facility
- Emergency Preparedness and Response: Acted swiftly in emergencies, utilizing training in de-escalation and crisis management to ensure public safety and order
- Surveillance and Monitoring Expertise: Leveraged advanced surveillance systems to monitor premises, showcasing technological proficiency and a proactive approach to security.
Mobile Security Guard
GARDAWORLD
- Demonstrated dedication to safety and professionalism by reporting any irregularities with customer behavior and strived to improve organizational processes and security measures
- Knowledge of safety and security techniques and practices, such as restraint techniques, appropriate use of force, crowd control, emergency and evacuation procedures, and their application
- Ability to operate a range of equipment including an emergency radio, CCTV cameras, and other surveillance equipment
- Exercised communication skills emotional tact and diplomacy when dealing with disruptive and combative individuals
- Written communication skills to document incidents, prepare reports, and communicate through email
- Practical experience in gathering and interpreting evidence to ensure the validity, reliability, and completeness of investigations
- Ability to be impartial in judgment and make effective decisions based on factual information and documentation
- Monitored individuals within the area to ensure consumers of alcohol were not intoxicated and if so, remove them appropriately and professionally through tactful communication
- Enforced and upheld the integrity of various Legislative Acts through investigative fact-finding and cited warnings
- Worked independently and collectively with team members to collaborate with police agencies to report violations for future enforcement efforts
- Ability to demonstrate impartiality and aptitude when absorbing details from an investigation while conducting research to support enforcement actions
- Trained in investigative processes and techniques and regularly applied this training to tactfully gather information
- Documented activities, investigations, and complaints through electronic case management systems
- Drafted detailed reports of actions taken, which would be later followed up with by other security officers.
Shift Supervisor
WENDY'S
- Interacted with over 400 customers daily made up of every nationality, demographic, and socioeconomic group while exercising interpersonal skills through developing professional relationships and client interactions
- Worked as part of a 14-person team comprised of a variety of age groups, mental health capacities, and demographics while working to serve over 400 customers at a store daily
- Relied on the unique skills of team members to accomplish tasks
- This included relying on peers to translate for customers
- Deescalated irate customers through active listening, two-way communication, and calm professional behaviors
- Represented the Wendy's brand at all times in a positive manner through conduct, professional personal uniform image, and communication with customers
- Enforced restaurant rules when customers were under the influence of alcohol or drugs and were not acting in harmony with store conduct standards
- Applied leadership and mentoring skills when training new staff
- Encouraged and acted as a source of support for staff unable to achieve the required standard of professionalism.
Education
Business Administration -
Business Norquest College
04.2021
Accounting Technician -
Business Norquest College
04.2020
Post Graduate Diploma in Computer Application -
IT Lyallpur Khalsa College
05.2018
Master of Economics -
Economics Lyallpur Khalsa College
05.2017
Bachelor of Arts -
Arts Lyallpur Khalsa College
05.2015
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- CCTV Monitoring
- Superior customer service
- Physical Fitness
- Patrol operations
- Conflict de-escalation
- Active Listening
- Customer Service
- Problem-solving abilities
- Critical Thinking
Continuouslearningcertificates
- De-escalation, Calming Techniques and Body Languages
- Truth and Reconciliation and History of Residential Schools
- Police Investigations, Interviews and Interrogations
- Schizophrenia and Mental Illness
- Policing and Forensics
- Suicide and Self-harming Awareness
- Law Enforcement Crisis Intervention Training - Mental Health
- Situation Awareness for First Responder when Responding to Opioid and Overdoses and Triage
- Black Lives Matter
- Alcoholism - causes, symptoms, treatment
Volunteer Experience
- Azad youth club Jaura (2012-2018)
- Students' Association of Norquest College (2020-2021)
- Sikh for Humanity (2022-2023)
Timeline
Security Guard
Allied Universal Security Services
12.2021 - Current
Customer Service Representative
City Of Edmonton
Transit Operator
Edmonton Transit Service
Security Officer
City Of Edmonton
Mobile Security Guard
GARDAWORLD
Shift Supervisor
WENDY'S
Business Administration -
Business Norquest College
Accounting Technician -
Business Norquest College
Post Graduate Diploma in Computer Application -
IT Lyallpur Khalsa College
Master of Economics -
Economics Lyallpur Khalsa College
Bachelor of Arts -
Arts Lyallpur Khalsa College