Pulkit Sharma
Mississauga,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Innisfil Eye Center
12.2023 - Current
- Demonstrated purposeful customer service approach, prioritizing exceptional client experiences
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Worked flexible hours across night, weekend, and holiday shifts.
Assistant Project Manager
Gamma Byte Technologies
10.2020 - 02.2023
- Supported senior project manager in planning, executing, and testing multiple IT projects.
- Maintained meticulous documentation of project progress, ensuring alignment with goals, timelines, milestones, and budget
- Managed deliverables timeline effectively, guiding support technicians and adapting work schedules as necessary.
- Interacted with clients daily to address inquiries, communicate project status, manage change orders, and resolve complaints.
- Led team meetings to assess project progress and plan appropriately to meet delivery targets.
- Facilitated workshops to collect project requirements and user feedback.
Education
Associate Certificate in Project Management - Project Management
Algoma University
Mississauga, ON08.2025
Bachelor in Computer Science -
Kurukshetra University
Kurukshetra, India05.2020
Skills
- Project management
- Leadership
- Time Management
- Active Listening
- Interpersonal Skills
- Multi-Tasking
Languages
English
Limited Working
Additional Information
Worked in K G Spray Packaging, Brampton - This shift provided by National Workforce Staffing Agency.
Worked in Jacent Technologies, Woodbridge - This shift provided by National Workforce Staffing Agency.
Timeline
Customer Service Representative
Innisfil Eye Center
12.2023 - Current
Assistant Project Manager
Gamma Byte Technologies
10.2020 - 02.2023
Associate Certificate in Project Management - Project Management
Algoma University
Bachelor in Computer Science -
Kurukshetra University
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