Pulkit Dhir
Langley
Summary
Rooted from India and growing professionally in Canada. A Compassionate Settlement Worker known for my passion towards community service as being highly productive and efficient. Specialised in cross-cultural communication, management skills, conflict resolution, and community outreach to ensure successful client support and advocacy. Excelling with empathy, active listening, and adaptability, fostering positive outcomes in challenging environments. Had an opportunity to make a loss making business into a profitable enterprise with practical management skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Settlement Worker
North Bay and District Multicultural Centre
Parry Sound
03.2024 - 05.2025
- Provided assistance related to immigration applications or refugee claims processes.
- Maintained accurate records of all clients and interactions using a database system.
- Collaborated with local government agencies, social service providers and employers to coordinate services for newcomers.
- Did Outreach work and had the opportunity to serve the whole district alone.
- Provided referral services to clients to address their various concerns.
Shift Supervisor
KFC (Soul Foods Group)
Parry Sound
12.2021 - 05.2025
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Assigned tasks to team members based on their strengths and skill sets.
- Ensuring Food Safety and Health and Safety compliance along the shift.
- Hiring and Training new staff with multidisciplinary approaches for their quick understanding and learning.
- Significantly ensuring customer satisfaction and it’s impact on Sales and growth of the business.
Education
International Business Management - Management
Sheridan College Institute of Technology And Advanced Learning
Mississauga, ON05-2021
Bachelor of Commerce - Commerce
Panjab University
Chandigarh05-2019
Skills
- Immigration Service
- Innovative Approach
- Client Referrals
- Outreach and Promotion
- Community Engagement
- Staff Training
- Conflict resolution
- Effective communication
- Social services
- Attention to detail
- Problem-solving aptitude
Certification
- Anti Racism Credential
- Health and Safety
- Food Safety
- Cross Cultural Communication
Languages
Hindi
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Settlement Worker
North Bay and District Multicultural Centre
03.2024 - 05.2025
Shift Supervisor
KFC (Soul Foods Group)
12.2021 - 05.2025
International Business Management - Management
Sheridan College Institute of Technology And Advanced Learning
Bachelor of Commerce - Commerce
Panjab University