Pui Ching Neau (Alex)
Ottawa,ON
Overview
12
12
years of professional experience
Work History
Loss Prevention Officer
Tiffany’s & Co
Ottawa, Ontario
04.2024 - Current
- Monitored premises to prevent theft and ensure safety protocols.
- Conducted regular surveillance and inspections of high-risk areas.
- Collaborated with local law enforcement during investigations and incidents.
- Documented incidents and prepared detailed reports for management review.
- Trained staff on loss prevention techniques and emergency procedures.
- Engaged with customers to promote awareness of store policies and procedures.
- Assisted customers with inquiries and resolved issues efficiently.
- Developed strategies to improve customer service experience.
- Developed and implemented customer service standards to ensure quality customer service.
- Provided excellent customer service to all members.
Security Officer
Blackbirds
Ottawa, Ontario
09.2023 - 04.2024
- Monitored premises to ensure safety and security of all personnel.
- Conducted regular patrols to detect and prevent unauthorized activities.
- Responded promptly to alarms and incidents, maintaining calm during emergencies.
- Collaborated with local law enforcement for incident reporting and investigations.
- Assisted in training new security staff on protocols and procedures.
- Maintained accurate logs of daily activities and incidents for review.
Police constable
Hong Kong Police force
Hong Kong
03.2020 - 02.2022
- Working as a Hong Kong Police Officer needs to face a lot of daily challenges
- It is a must to stay vigilant, multitasking and quick thinking so as to protect and secure the citizens' properties and lives
- In the line of work, there are different types of unpredicted incidents
- Therefore, strong mind and persistency are needed.
Tuck-shop Assistant
Boardway Cinema
Hong Kong
12.2019 - 02.2020
- I worked as a part-time tuck-shop assistant in Boardway Cinema for three months which helped me maintain my customer service skills.
Security Officer
Sharp Eye Security/Oscar Security
Sydney, Australia
06.2018 - 12.2018
- Working as a security officer in the shopping mall and Government Centre Centrelink, it is necessary to stay shape and pay attention to details in order to protect the properties and visitors
- Normally, the working hour is usually 8 hours or over
- The work required self-motivation and strong mind.
Food & Beverage and conference attendance
Mantra Lorne Hotel
VIC Lorne, Australia
04.2017 - 04.2018
- Mantra Lorne is a four-stars hotel under the Mantra group which is young but yet a huge brand in Australia
- I worked as a service attendance in both conference area and The Larder restaurant in the hotel
- By delivering an excellent high standard customer service to all the delegates and guests became a part of my daily routine
- Working in Mantra Lorne not only greatly enriched my working experience but also improved my multitask skill.
Farmhand
Murray Bonisch Cattle Farm
Lan Ma, Australia
08.2017 - 10.2017
- Murray Bonisch cattle farm is a family style farm
- Since working in the second farm, it enhanced my farm skills a lot from my previous farm job
- As working in an animal origination farm, I had improved even better time management skill and great patience which were essential to complete the tasks given by the farm owners.
Farmhand
Billabong Station
West Wyalong, Australia
06.2017 - 08.2017
- Billabong Station is one of the properties owned by Leppington Pastord Company
- I worked as a farmhand there, it gave me skills in all aspects such as fast thought (problem solving), fast learning, high adaptability and cooperation with different people in various working environment.
Switchboard operator/ Receptionist
Britannia International Hotel
London, United Kingdom
02.2015 - 02.2016
- Britannia International is a high turnover hotel with 550 rooms
- There are different people with various nationalities coming to stay in the hotel
- As being a switchboard operator and receptionist, I was responsible for passing messages to different departments
- I was also the representative of the hotel to greet the guests in the first hand
- I learnt a lot how to communicate with customers with various background, cultures and beliefs.
Service Trainee (Student)
IHTTI School of Hotel Management
Neuchatel, Switzerland
09.2013 - 09.2014
- As being a member of a 10 persons service delivery team, I was responsible for lunch and dinner that I learned the fundamentals of service both in the style of a Buffet and a Fine Dining restaurant
- These restaurants catered to my fellow students and faculty, and on occasion VIPs.
Kitchen assistant
China Town Restaurant
Neuchatel, Switzerland
01.2014 - 08.2014
- I worked in a fast pace environment as a helper in the kitchen, and learnt how to cooperate with the professional chefs.
Education
BA in international Hospitality and Design Management -
IHTTI School Of Management
02.2017
Completed secondary education -
SKH Bishop Baker Secondary School
07.2013
Skills
- Microsoft Office
- Opera
- Hotelsim
- AudiovisualTechnology
- SketchUp
- Photoshop
- AutoCAD
Related Activities
- I was a student ambassador in my fifth and sixth year at high school. My role was to assist younger schoolmates to adapt their new environment.
- In 2013 and 2015 at IHTTI, I worked with my fellow classmates to organize a gala dinner and banquet for other students and lecturers, this enriched me in cooperating with my teammates' spirit.
Personal Information
- Passport Number: British Overseas
- Date of Birth: 06/13/95
Languages
- Mandarin-MotherTongue
- Cantonese-MotherTongue
- English-Professional Level
- French-Basic Knowledge
References
- Tiffany’s & Co, store 0152 Rideau Centre, Mark Eskridge, loss prevention supervisor, +1 (613) 790-4454
- Britannia International Hotel, 163 Marsh Wall, Canary Wharf, London, United Kingdom, Arma, Head concierge, +44 207 712 0100
- Restaurant China Town, Rouges-Terres 50, 2068 Hauterive NE, Switzerland, Miss Lam, Restaurant Owner, +41 327 530 888
Timeline
Loss Prevention Officer
Tiffany’s & Co
04.2024 - Current
Security Officer
Blackbirds
09.2023 - 04.2024
Police constable
Hong Kong Police force
03.2020 - 02.2022
Tuck-shop Assistant
Boardway Cinema
12.2019 - 02.2020
Security Officer
Sharp Eye Security/Oscar Security
06.2018 - 12.2018
Farmhand
Murray Bonisch Cattle Farm
08.2017 - 10.2017
Farmhand
Billabong Station
06.2017 - 08.2017
Food & Beverage and conference attendance
Mantra Lorne Hotel
04.2017 - 04.2018
Switchboard operator/ Receptionist
Britannia International Hotel
02.2015 - 02.2016
Kitchen assistant
China Town Restaurant
01.2014 - 08.2014
Service Trainee (Student)
IHTTI School of Hotel Management
09.2013 - 09.2014
BA in international Hospitality and Design Management -
IHTTI School Of Management
Completed secondary education -
SKH Bishop Baker Secondary School