Prutha Chavan
Toronto,Canada
Summary
Results-driven professional with extensive experience at Garware Technical Fibres Limited, specializing in CRM systems and effective problem-solving. Achieved significant improvements in operational efficiency by enhancing customer satisfaction and streamlining project deliverables. Proficient in stakeholder engagement and agile methodologies, consistently driving business success through a proactive approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
No Frills
05.2023 - Current
- Handling customer queries and resolved customer complaints, respond to customer inquiries about products store policies and promotions
- Operate store phone systems to route calls or take messages
- Maintain a friendly, positive attitude to enhance customer satisfaction
- Collaborate with other departments for seamless customer service
- Resolved customer complaints promptly and efficiently.
Business Analyst
Garware Technical Fibres Limited
Pune, Maharashtra
10.2021 - 11.2022
- Compiled input from users to identify usability issues in systems.
- Collaborated with clients, technicians, and managerial staff to deliver operational support.
- Monitored competitor tactics through analysis of relevant trends.
- Compiled reports detailing insights gained from stakeholder interactions.
Project Analyst - Internship
Dhanashree Industries
06.2021 - 09.2021
- Assisted project managers in planning and executing various projects
- Ensuring adherence to project timelines and deliverables
- Monitored project budgets, tracked expenses, and prepared financial reports to ensure cost-effectiveness and adherence to financial guidelines
- Coordinate meetings and communication between project stakeholder
Education
Graduate Certificate - Marketing Management
Georgian College
Toronto08-2024
Graduate Certificate - Project Management
Fleming College
Toronto08-2023
Bachelors of buisness administration - Computer application
Savitrabai Phule Pune University
Skills
- MS office
- C Language
- CRM systems
- Pivot tables
- SAP
- HTML and CSS
- C
- Programming
- Basics of Machine Learning
- Project Management
- Web-based reporting tools
- Problem-solving
- Agile methodologies
- Stakeholder engagement
Extracurricular Activities
Interschool Badminton State level elementary and intermediate drawing competition.
Certification
- Business Analysis Foundations - PMI Registered Education
- Project Management Foundations - PMI Registered Education
- Artificial Intelligence Foundations: Thinking Machines
- Cert Prep: Scrum Master - PMI Registered Education
Timeline
Customer Service Representative
No Frills
05.2023 - Current
Business Analyst
Garware Technical Fibres Limited
10.2021 - 11.2022
Project Analyst - Internship
Dhanashree Industries
06.2021 - 09.2021
- Business Analysis Foundations - PMI Registered Education
- Project Management Foundations - PMI Registered Education
- Artificial Intelligence Foundations: Thinking Machines
- Cert Prep: Scrum Master - PMI Registered Education
Graduate Certificate - Marketing Management
Georgian College
Graduate Certificate - Project Management
Fleming College
Bachelors of buisness administration - Computer application
Savitrabai Phule Pune University
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