Prudent Tshabalala
Ottawa,ON
Summary
Dedicated and compassionate Community and Social Services Worker with extensive experience supporting individuals and communities to overcome challenges and achieve their full potential. Skilled in delivering tailored interventions, case management, and program coordination to address issues such as housing instability, mental health, substance use, and family dynamics.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Community Outreach Worker
Family Connect Center
Bulawayo, Zimbabwe
08.2023 - 02.2025
- Worked with law enforcement and local child advocacy centers to conduct forensic interviews for abused children.
- Designed and executed outreach programs that increased community engagement by 65% over 10 months.
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
Shelter Support Worker
Hope Mission (Bruce Reith Centre)
Edmonton, Canada
02.2010 - 11.2015
- Connected clients with community resources, including mental health services, food assistance, and financial support programs.
- Delivered crisis intervention services, de-escalating emergency situations and ensuring safety.
- Supported shelter operations by assisting staff with administrative tasks and resident services.
Youth Development Program Worker
Newcomer Centre
Edmonton, Canada
01.2010 - 11.2015
- Conducted workshops and training sessions focused on leadership, team dynamics, and performance improvement.
- Planned and executed recreational and educational activities to promote social, physical, and emotional development.
Education
Social Work Diploma -
South African Council For Social Service Professions
Pretoria, South Africa06.2022
Skills
- Balancing empathy with practical decision-making in high-stress scenarios
- Crisis Intervention and De-escalation
- Cultural competency
- Advocacy skills
- Outreach strategies
- Team collaboration
- Trauma-informed care
Certification
Basic Counseling Skills, 2025
References
Available upon request
Volunteer Experience
Community Outreach Volunteer, Help A Child, Sandton, South Africa, 06/01/22, 11/30/22, Assisted in organizing donation drives, community events, and educational workshops., Provided direct support to underserved populations, ensuring access to essential services.
Community Outreach Volunteer Hope Mission - Calgary AB February 2020- July 2022, Meal prepped and served meals to shelter residents or those in need. Sorted, organized, and distributed donations such as clothes, food, toiletries, and other essentials. Distributed resources like hygiene kits or food to those who did not stay at the shelter.
Timeline
Community Outreach Worker
Family Connect Center
08.2023 - 02.2025
Shelter Support Worker
Hope Mission (Bruce Reith Centre)
02.2010 - 11.2015
Youth Development Program Worker
Newcomer Centre
01.2010 - 11.2015
Social Work Diploma -
South African Council For Social Service Professions