Tess Durocher
Windsor,Canada
Overview
10
10
years of professional experience
1
1
Certification
Work History
Outreach Worker
Welcome Centre Shelter for Women and Families (CLOE Project)
06.2025 - Current
- Provides direct support and advocacy to diverse clients, including individuals facing homelessness, mental health challenges, and substance use
- Conducts needs assessments, develops individualized service plans, and connects clients to healthcare, employment, and community resources.
- Builds trust through trauma-informed, culturally sensitive engagement, ensuring clients feel heard and respected
- Collaborates with multidisciplinary teams to coordinate care, monitor progress, and address barriers
- Maintains detailed case notes and complied with confidentiality and reporting standards
- - Participates in research and data collection for the CLOE Project, contributing to evidence-based findings that will enhance women's health outcomes within vulnerable populations.
Shelter Support Worker
Welcome Centre for Women and Families
07.2023 - 06.2025
- Delegated responsibilities to effectively maintain team efficiency and meet objectives.
- Managed the ID clinic operations, supporting clients in obtaining free birth certificate replacements.
- Served on the Health and Safety Committee as the Shelter Support Worker Representative.
- Coordinated the fee-waiver program training and conducted ID clinic training for new staff member.
- Trained new staff member on Health and Safety walk-throughs procedures.
- Evaluates client eligibility for shelter services through investigating housing options and income.
- Provides mental health support to clients through referrals and in-house supports.
- Navigates City of Windsor "HIFIS" database by inputting client's personal details, records, and incident reports.
- First responder to perform first aid, CPR, and Narcan administration in the event of a drug poisoning.
- Applies conflict resolution and de-escalation methods during high-intense situations, while also controlling crowds.
Bartender
Lions head Tavern
06.2023 - 02.2025
- Works independently with minimal supervision, efficiently managing tasks and responsibilities
- Prioritizes closing duties in a timely and organized manner
- Ensures compliance with provincial/territorial liquor laws and regulations
- Maintains clean, attractive, and well-stocked bar area, ensuring a smooth and efficient service
- Monitors patrons’ behavior to assess their safety and well-being, ensuring responsible alcohol consumption
Waitress
Below the Tracks
08.2022 - 08.2023
- Contributed to the restaurant's positive community by consistently delivering exceptional service and building rapport with regular customers
- Practiced time management skills to ensure a positive experience
- Responsible for maintaining and distributing precise cash flow and receipts
Beach Volleyball Waitress - Summer Employment
On the Beach
06.2022 - 08.2022
- Navigated digital orders efficiently, ensuring accurate and timely delivery
- Managed and served 10+ tables simultaneously in a fast-paced environment
- Worked in challenging conditions, including high heat and sandy environments, while maintaining quality service
Beverage Cart Waitress/Waitress
Coachwood Golf & Country Club
04.2022 - 07.2022
- Created inventory sheets and operational checklists for trainee staff.
- Trained new employees in snack bar and beverage cart duties.
- Provided guidance on product pricing strategies to new management.
- Observed and assessed guest alcohol intake to maintain a safe and enjoyable environment.
Assembly Line Worker (TPT)
FCA Chrysler's
06.2020 - 06.2022
- Assembled machine and automotive parts by accurately interpreting blueprints and verbal instructions.
- Completed production tasks efficiently and consistently, meeting daily quotas.
- Performed manual tasks requiring stamina and strength.
- Completed repetitive physical tasks with accuracy and attention to detail.
Beverage Cart Waitress
Fox Glen Golf Club
08.2021 - 11.2021
- Adhered to professional golf etiquette to ensure a positive and respectful experience for all guests
- Responsible for daily sales analysis and taking inventory
- Managed inventory and bar stock while efficiently completing closing duties
Team Member
Tim Hortons
05.2018 - 08.2021
- Prepared and served food and beverages while maintaining high service standards.
- Handled customer complaints with professionalism, resolving issues to maintain rapport.
- Supported team success during high-volume periods by collaborating effectively and multitasking.
- Trained and assisted new staff.
- Provided break coverage by performing all roles, demonstrating versatility and adaptability.
Assembly Line Worker – Student Summer Employment
Vista Print
06.2018 - 08.2018
- Interpreted customer orders and specifications, ensuring that each product was tailored to meet precise requirements
- Performed equipment setup and adjustments to ensure even paint distribution
- Operated production machinery to produce customized products
- Worked 12 hour shifts
Hostess
Apple Bee’s
05.2018 - 08.2018
- Greeted and seated customers in a friendly and helpful manner, ensuring a positive first impression
- Maintained cleanliness and organization of the front-of-house area, including waiting areas and menus
- Coordinated with kitchen and serving staff to ensure proper seating, meal delivery and overall guest satisfaction
- Used POS system to process reservations and organize seating, optimizing dining room operations
Team Member
Tim Hortons
03.2016 - 03.2018
- Delivered fast, friendly customer service by accurately taking orders and processing payments.
- Prepared and served food and beverages in compliance with Health and Safety standards.
- Supported operations at various locations, stepping in where coverage was required.
- Operated POS system with accuracy and efficiency.
- Maintained a clean and sanitary work environment by disposing of waste, cleaning equipment, and sanitizing surfaces.
Education
Bachelor of Arts (Honours) - Criminology, Women and Gender Studies
University of Windsor
05.2024
High School Diploma - undefined
St. Anne’s Catholic High School
05.2017
Skills
- Facilitates professional collaboration through acting as a liaison between CAS, WPD, EMS, and other community agencies
- Performs first aid, CPR and Narcan administration in the event of a drug overdose
- Intermediate French (spoke French as a first language in primary school and as second language in high school)
- Applies practical skills in diffusing hostility with high acuity clients and community members
- Considerable patience working with vulnerable populations under extreme circumstances
- Graduated with a degree that focuses on social systems, mental health and equality awareness
- Strong verbal and written communication skills with the ability to problem solve quickly
- Distinctive ability in balancing respect and empathy while still enforcing rules and maintaining order
- Recognized people skills through experience working with the public for 9 years in different roles
- Flexible, organized, and well experienced with balancing a complex and busy work schedule
- Comprehensive knowledge in available community resources
Certification
- ASIST training (June 2025) Canadian Mental Health Association (CMHA)
- Emotional Intelligence in the Workplace – Service Providers (July 2024) Homelessness Services Association of BC (HSABC) Webinar
- Anti-Oppressive De-Escalation Skills (July 2024) Homelessness Services Association of BC (HSABC) Webinar
- De-escalating Potentially Violent Situations (July 2024) Crisis & Trauma Resource Institute
- Harm Reduction & Naloxone Training (July 2023) Welcome Centre Shelter
- First Aid & CPR/AED level C (BL) Basic (Aug 2023) Canadian Red Cross
- Certificate of Achievement (August 2023) University of Windsor, VIP Community Service: Learning Summer Program
- Compostela Certificate (July 2023) Pilgrim’s Office in Santiago de Compostela
- Smart Serve Certificate (2021) The Alcohol and Gaming Commission of Ontario (AGCO)
- Certificate in French Immersion Studies (June 2017) St. Anne’s Catholic High School
Timeline
Outreach Worker
Welcome Centre Shelter for Women and Families (CLOE Project)
06.2025 - Current
Shelter Support Worker
Welcome Centre for Women and Families
07.2023 - 06.2025
Bartender
Lions head Tavern
06.2023 - 02.2025
Waitress
Below the Tracks
08.2022 - 08.2023
Beach Volleyball Waitress - Summer Employment
On the Beach
06.2022 - 08.2022
Beverage Cart Waitress/Waitress
Coachwood Golf & Country Club
04.2022 - 07.2022
Beverage Cart Waitress
Fox Glen Golf Club
08.2021 - 11.2021
Assembly Line Worker (TPT)
FCA Chrysler's
06.2020 - 06.2022
Assembly Line Worker – Student Summer Employment
Vista Print
06.2018 - 08.2018
Team Member
Tim Hortons
05.2018 - 08.2021
Hostess
Apple Bee’s
05.2018 - 08.2018
Team Member
Tim Hortons
03.2016 - 03.2018
High School Diploma - undefined
St. Anne’s Catholic High School
Bachelor of Arts (Honours) - Criminology, Women and Gender Studies
University of Windsor