Welcome Centre Shelter for Women and Families (CLOE Project)
06.2025 - Current
Provides direct support and advocacy to diverse clients, including individuals facing homelessness, mental health challenges, and substance use
Conducts needs assessments, develops individualized service plans, and connects clients to healthcare, employment, and community resources.
Builds trust through trauma-informed, culturally sensitive engagement, ensuring clients feel heard and respected
Collaborates with multidisciplinary teams to coordinate care, monitor progress, and address barriers
Maintains detailed case notes and complied with confidentiality and reporting standards
- Participates in research and data collection for the CLOE Project, contributing to evidence-based findings that will enhance women's health outcomes within vulnerable populations.
Shelter Support Worker
Welcome Centre for Women and Families
07.2023 - 06.2025
Delegated responsibilities to effectively maintain team efficiency and meet objectives.
Managed the ID clinic operations, supporting clients in obtaining free birth certificate replacements.
Served on the Health and Safety Committee as the Shelter Support Worker Representative.
Coordinated the fee-waiver program training and conducted ID clinic training for new staff member.
Trained new staff member on Health and Safety walk-throughs procedures.
Evaluates client eligibility for shelter services through investigating housing options and income.
Provides mental health support to clients through referrals and in-house supports.
Navigates City of Windsor "HIFIS" database by inputting client's personal details, records, and incident reports.
First responder to perform first aid, CPR, and Narcan administration in the event of a drug poisoning.
Applies conflict resolution and de-escalation methods during high-intense situations, while also controlling crowds.
Bartender
Lions head Tavern
06.2023 - 02.2025
Works independently with minimal supervision, efficiently managing tasks and responsibilities
Prioritizes closing duties in a timely and organized manner
Ensures compliance with provincial/territorial liquor laws and regulations
Maintains clean, attractive, and well-stocked bar area, ensuring a smooth and efficient service
Monitors patrons’ behavior to assess their safety and well-being, ensuring responsible alcohol consumption
Waitress
Below the Tracks
08.2022 - 08.2023
Contributed to the restaurant's positive community by consistently delivering exceptional service and building rapport with regular customers
Practiced time management skills to ensure a positive experience
Responsible for maintaining and distributing precise cash flow and receipts
Beach Volleyball Waitress - Summer Employment
On the Beach
06.2022 - 08.2022
Navigated digital orders efficiently, ensuring accurate and timely delivery
Managed and served 10+ tables simultaneously in a fast-paced environment
Worked in challenging conditions, including high heat and sandy environments, while maintaining quality service
Beverage Cart Waitress/Waitress
Coachwood Golf & Country Club
04.2022 - 07.2022
Created inventory sheets and operational checklists for trainee staff.
Trained new employees in snack bar and beverage cart duties.
Provided guidance on product pricing strategies to new management.
Observed and assessed guest alcohol intake to maintain a safe and enjoyable environment.
Assembly Line Worker (TPT)
FCA Chrysler's
06.2020 - 06.2022
Assembled machine and automotive parts by accurately interpreting blueprints and verbal instructions.
Completed production tasks efficiently and consistently, meeting daily quotas.
Performed manual tasks requiring stamina and strength.
Completed repetitive physical tasks with accuracy and attention to detail.
Beverage Cart Waitress
Fox Glen Golf Club
08.2021 - 11.2021
Adhered to professional golf etiquette to ensure a positive and respectful experience for all guests
Responsible for daily sales analysis and taking inventory
Managed inventory and bar stock while efficiently completing closing duties
Team Member
Tim Hortons
05.2018 - 08.2021
Prepared and served food and beverages while maintaining high service standards.
Handled customer complaints with professionalism, resolving issues to maintain rapport.
Supported team success during high-volume periods by collaborating effectively and multitasking.
Trained and assisted new staff.
Provided break coverage by performing all roles, demonstrating versatility and adaptability.
Assembly Line Worker – Student Summer Employment
Vista Print
06.2018 - 08.2018
Interpreted customer orders and specifications, ensuring that each product was tailored to meet precise requirements
Performed equipment setup and adjustments to ensure even paint distribution
Operated production machinery to produce customized products
Worked 12 hour shifts
Hostess
Apple Bee’s
05.2018 - 08.2018
Greeted and seated customers in a friendly and helpful manner, ensuring a positive first impression
Maintained cleanliness and organization of the front-of-house area, including waiting areas and menus
Coordinated with kitchen and serving staff to ensure proper seating, meal delivery and overall guest satisfaction
Used POS system to process reservations and organize seating, optimizing dining room operations
Team Member
Tim Hortons
03.2016 - 03.2018
Delivered fast, friendly customer service by accurately taking orders and processing payments.
Prepared and served food and beverages in compliance with Health and Safety standards.
Supported operations at various locations, stepping in where coverage was required.
Operated POS system with accuracy and efficiency.
Maintained a clean and sanitary work environment by disposing of waste, cleaning equipment, and sanitizing surfaces.
Education
Bachelor of Arts (Honours) - Criminology, Women and Gender Studies
University of Windsor
05.2024
High School Diploma - undefined
St. Anne’s Catholic High School
05.2017
Skills
Facilitates professional collaboration through acting as a liaison between CAS, WPD, EMS, and other community agencies
Performs first aid, CPR and Narcan administration in the event of a drug overdose
Intermediate French (spoke French as a first language in primary school and as second language in high school)
Applies practical skills in diffusing hostility with high acuity clients and community members
Considerable patience working with vulnerable populations under extreme circumstances
Graduated with a degree that focuses on social systems, mental health and equality awareness
Strong verbal and written communication skills with the ability to problem solve quickly
Distinctive ability in balancing respect and empathy while still enforcing rules and maintaining order
Recognized people skills through experience working with the public for 9 years in different roles
Flexible, organized, and well experienced with balancing a complex and busy work schedule
Comprehensive knowledge in available community resources
Certification
ASIST training (June 2025) Canadian Mental Health Association (CMHA)
Emotional Intelligence in the Workplace – Service Providers (July 2024) Homelessness Services Association of BC (HSABC) Webinar
Anti-Oppressive De-Escalation Skills (July 2024) Homelessness Services Association of BC (HSABC) Webinar