Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tess Durocher

Windsor,Canada

Overview

10
10
years of professional experience
1
1
Certification

Work History

Outreach Worker

Welcome Centre Shelter for Women and Families (CLOE Project)
06.2025 - Current
  • Provides direct support and advocacy to diverse clients, including individuals facing homelessness, mental health challenges, and substance use
  • Conducts needs assessments, develops individualized service plans, and connects clients to healthcare, employment, and community resources.
  • Builds trust through trauma-informed, culturally sensitive engagement, ensuring clients feel heard and respected
  • Collaborates with multidisciplinary teams to coordinate care, monitor progress, and address barriers
  • Maintains detailed case notes and complied with confidentiality and reporting standards
  • - Participates in research and data collection for the CLOE Project, contributing to evidence-based findings that will enhance women's health outcomes within vulnerable populations.

Shelter Support Worker

Welcome Centre for Women and Families
07.2023 - 06.2025
  • Delegated responsibilities to effectively maintain team efficiency and meet objectives.
  • Managed the ID clinic operations, supporting clients in obtaining free birth certificate replacements.
  • Served on the Health and Safety Committee as the Shelter Support Worker Representative.
  • Coordinated the fee-waiver program training and conducted ID clinic training for new staff member.
  • Trained new staff member on Health and Safety walk-throughs procedures.
  • Evaluates client eligibility for shelter services through investigating housing options and income.
  • Provides mental health support to clients through referrals and in-house supports.
  • Navigates City of Windsor "HIFIS" database by inputting client's personal details, records, and incident reports.
  • First responder to perform first aid, CPR, and Narcan administration in the event of a drug poisoning.
  • Applies conflict resolution and de-escalation methods during high-intense situations, while also controlling crowds.

Bartender

Lions head Tavern
06.2023 - 02.2025
  • Works independently with minimal supervision, efficiently managing tasks and responsibilities
  • Prioritizes closing duties in a timely and organized manner
  • Ensures compliance with provincial/territorial liquor laws and regulations
  • Maintains clean, attractive, and well-stocked bar area, ensuring a smooth and efficient service
  • Monitors patrons’ behavior to assess their safety and well-being, ensuring responsible alcohol consumption

Waitress

Below the Tracks
08.2022 - 08.2023
  • Contributed to the restaurant's positive community by consistently delivering exceptional service and building rapport with regular customers
  • Practiced time management skills to ensure a positive experience
  • Responsible for maintaining and distributing precise cash flow and receipts

Beach Volleyball Waitress - Summer Employment

On the Beach
06.2022 - 08.2022
  • Navigated digital orders efficiently, ensuring accurate and timely delivery
  • Managed and served 10+ tables simultaneously in a fast-paced environment
  • Worked in challenging conditions, including high heat and sandy environments, while maintaining quality service

Beverage Cart Waitress/Waitress

Coachwood Golf & Country Club
04.2022 - 07.2022
  • Created inventory sheets and operational checklists for trainee staff.
  • Trained new employees in snack bar and beverage cart duties.
  • Provided guidance on product pricing strategies to new management.
  • Observed and assessed guest alcohol intake to maintain a safe and enjoyable environment.

Assembly Line Worker (TPT)

FCA Chrysler's
06.2020 - 06.2022
  • Assembled machine and automotive parts by accurately interpreting blueprints and verbal instructions.
  • Completed production tasks efficiently and consistently, meeting daily quotas.
  • Performed manual tasks requiring stamina and strength.
  • Completed repetitive physical tasks with accuracy and attention to detail.

Beverage Cart Waitress

Fox Glen Golf Club
08.2021 - 11.2021
  • Adhered to professional golf etiquette to ensure a positive and respectful experience for all guests
  • Responsible for daily sales analysis and taking inventory
  • Managed inventory and bar stock while efficiently completing closing duties

Team Member

Tim Hortons
05.2018 - 08.2021
  • Prepared and served food and beverages while maintaining high service standards.
  • Handled customer complaints with professionalism, resolving issues to maintain rapport.
  • Supported team success during high-volume periods by collaborating effectively and multitasking.
  • Trained and assisted new staff.
  • Provided break coverage by performing all roles, demonstrating versatility and adaptability.

Assembly Line Worker – Student Summer Employment

Vista Print
06.2018 - 08.2018
  • Interpreted customer orders and specifications, ensuring that each product was tailored to meet precise requirements
  • Performed equipment setup and adjustments to ensure even paint distribution
  • Operated production machinery to produce customized products
  • Worked 12 hour shifts

Hostess

Apple Bee’s
05.2018 - 08.2018
  • Greeted and seated customers in a friendly and helpful manner, ensuring a positive first impression
  • Maintained cleanliness and organization of the front-of-house area, including waiting areas and menus
  • Coordinated with kitchen and serving staff to ensure proper seating, meal delivery and overall guest satisfaction
  • Used POS system to process reservations and organize seating, optimizing dining room operations

Team Member

Tim Hortons
03.2016 - 03.2018
  • Delivered fast, friendly customer service by accurately taking orders and processing payments.
  • Prepared and served food and beverages in compliance with Health and Safety standards.
  • Supported operations at various locations, stepping in where coverage was required.
  • Operated POS system with accuracy and efficiency.
  • Maintained a clean and sanitary work environment by disposing of waste, cleaning equipment, and sanitizing surfaces.

Education

Bachelor of Arts (Honours) - Criminology, Women and Gender Studies

University of Windsor
05.2024

High School Diploma - undefined

St. Anne’s Catholic High School
05.2017

Skills

  • Facilitates professional collaboration through acting as a liaison between CAS, WPD, EMS, and other community agencies
  • Performs first aid, CPR and Narcan administration in the event of a drug overdose
  • Intermediate French (spoke French as a first language in primary school and as second language in high school)
  • Applies practical skills in diffusing hostility with high acuity clients and community members
  • Considerable patience working with vulnerable populations under extreme circumstances
  • Graduated with a degree that focuses on social systems, mental health and equality awareness
  • Strong verbal and written communication skills with the ability to problem solve quickly
  • Distinctive ability in balancing respect and empathy while still enforcing rules and maintaining order
  • Recognized people skills through experience working with the public for 9 years in different roles
  • Flexible, organized, and well experienced with balancing a complex and busy work schedule
  • Comprehensive knowledge in available community resources

Certification

  • ASIST training (June 2025) Canadian Mental Health Association (CMHA)
  • Emotional Intelligence in the Workplace – Service Providers (July 2024) Homelessness Services Association of BC (HSABC) Webinar
  • Anti-Oppressive De-Escalation Skills (July 2024) Homelessness Services Association of BC (HSABC) Webinar
  • De-escalating Potentially Violent Situations (July 2024) Crisis & Trauma Resource Institute
  • Harm Reduction & Naloxone Training (July 2023) Welcome Centre Shelter
  • First Aid & CPR/AED level C (BL) Basic (Aug 2023) Canadian Red Cross
  • Certificate of Achievement (August 2023) University of Windsor, VIP Community Service: Learning Summer Program
  • Compostela Certificate (July 2023) Pilgrim’s Office in Santiago de Compostela
  • Smart Serve Certificate (2021) The Alcohol and Gaming Commission of Ontario (AGCO)
  • Certificate in French Immersion Studies (June 2017) St. Anne’s Catholic High School

Timeline

Outreach Worker

Welcome Centre Shelter for Women and Families (CLOE Project)
06.2025 - Current

Shelter Support Worker

Welcome Centre for Women and Families
07.2023 - 06.2025

Bartender

Lions head Tavern
06.2023 - 02.2025

Waitress

Below the Tracks
08.2022 - 08.2023

Beach Volleyball Waitress - Summer Employment

On the Beach
06.2022 - 08.2022

Beverage Cart Waitress/Waitress

Coachwood Golf & Country Club
04.2022 - 07.2022

Beverage Cart Waitress

Fox Glen Golf Club
08.2021 - 11.2021

Assembly Line Worker (TPT)

FCA Chrysler's
06.2020 - 06.2022

Assembly Line Worker – Student Summer Employment

Vista Print
06.2018 - 08.2018

Team Member

Tim Hortons
05.2018 - 08.2021

Hostess

Apple Bee’s
05.2018 - 08.2018

Team Member

Tim Hortons
03.2016 - 03.2018

High School Diploma - undefined

St. Anne’s Catholic High School

Bachelor of Arts (Honours) - Criminology, Women and Gender Studies

University of Windsor
Tess Durocher