Prosper Asuming Appiah-Kubi
Happy Valley-Goose Bay,Canada
Summary
Technology-inclined professional possessing strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
13
13
years of professional experience
Work History
IT Technician
Mizpa Co-Operative Credit Union
2015.01 - 2024.07
- Designed and built network infrastructure at the main office building complex.
- Maintained office PCs, networks and mobile devices.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Diagnosed and troubleshot hardware, software and network issues.
- Tested new software and hardware prior to deployment.
- Installed, configured and maintained computer systems and network connections.
- Assisted in development of system security protocols.
Operations Manager
Mizpa Co-operative Credit Union
2018.10 - 2024.07
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Head Cashier Supervisor
Mizpa Co-operative Credit Union
2015.01 - 2018.10
- Resolved customer issues for front-line and departments throughout Credit Union by employing strong operations knowledge and problem-solving abilities.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Mentored team members to enhance professional development and accountability in workplace.
Management Information Systems coordinator (Contract)
Social Security and National Insurance Trust (SSNIT)
2014.07 - 2014.10
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw daily performance of computer systems and immediately responded to issues to keep network up and running.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
Member Account Manager (National Service)
Social Security and National Insurance Trust (SSNIT)
2013.08 - 2014.07
- Maintained accurate member account details on existing system
- Registered new members unto the pension scheme
- Presented professional image consistent with company's brand values.
Data Entry Officer (Intern)
National Health Insurance Authority (Subin Sub-Metro)
2011.05 - 2011.08
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
Education
Bachelor of Science - Computer Science
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana06.2013
West Affican Secondary School Certificate Exams - General Science
Opoku Ware School
Kumasi, Ghana06.2008
Skills
- Network Security
- Operating system management
- Server maintenance
- Remote Support
- Network Troubleshooting
- Data Recovery
- Application installations
- Peripheral Repair
- Desktop Technical Support
- Hardware Installation
- Application support
- System Administration
Corecompetences
- Computer Networking and Administrator
- Computer hardware and software installation, configuration and troubleshooting
- Programming (Java, C++)
- CCTV camera installation and maintenance
- Excellent in the use of MS Office Suite
- Exceptional service and results orientation
- Superior analytical and problem-solving abilities.
- Maintain up-to-date knowledge of technological advances
- Ability to work under pressure and time constraints
- Qualified driver with Ghanaian driver's license
Other Information
Information Technology (IT) consultant for Apex Community Foundation - NGO
Personal Information
- Date of Birth: 08/13/1990
- Gender: Male
- Nationality: Ghanaian
- Marital Status: Single
References
- Dr Frimpong Seth, Dean, University of Education,(Winneba), +233243920177
- Mr Asamoah Daniel
- General Manager, Mizpa Co-operative Credit Union (Kumasi), P.O. Box AH 8897, Kumasi, +233-244135369
- Mr. Alovor Newlove Franklin, Branch Manager, SSNIT (Asafo - Kumasi), +233-202013951
Languages
English
Full Professional
Timeline
Operations Manager
Mizpa Co-operative Credit Union
2018.10 - 2024.07
IT Technician
Mizpa Co-Operative Credit Union
2015.01 - 2024.07
Head Cashier Supervisor
Mizpa Co-operative Credit Union
2015.01 - 2018.10
Management Information Systems coordinator (Contract)
Social Security and National Insurance Trust (SSNIT)
2014.07 - 2014.10
Member Account Manager (National Service)
Social Security and National Insurance Trust (SSNIT)
2013.08 - 2014.07
Data Entry Officer (Intern)
National Health Insurance Authority (Subin Sub-Metro)
2011.05 - 2011.08
Bachelor of Science - Computer Science
Kwame Nkrumah University of Science And Technology
West Affican Secondary School Certificate Exams - General Science
Opoku Ware School
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