Promise Zacchaeus
Petherton
Summary
A motivated and detail-oriented individual with a foundational understanding of Logistics and Supply Chain Management. Strong teamwork, problem-solving, and time management skills, with a proactive approach to challenges. Eager to apply knowledge, adapt quickly, and contribute meaningfully to organizational success. Possesses excellent communication skills, a strong work ethic, and a commitment to continuous learning and improvement. Ready to support team objectives and drive positive results with dedication and enthusiasm.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Personnel
TRJ Farms
10.2021 - 09.2022
- Coordinated daily order fulfillment, ensuring on-time delivery of farm produce.
- Managed inventory tracking, reducing stock discrepancies by 20% through efficient record-keeping.
- Resolved delivery issues, and improving customer satisfaction by 15%.
- Processed sales orders and updated records using Excel, maintaining 99% accuracy.
- Managed multiple priorities effectively while maintaining attention to detail under tight deadlines, contributing to overall team success rates.
Customer Service Representative
E-tionary Properties
11.2019 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Post-Graduate Certificate - Logistics And Supply Chain Management
Fleming College
Peterborough, ON04-2025
Post-Graduate Certificate - Project Management
Fleming College
Peterborough, ON04-2024
Bachelor of Science - Sustainable Agriculture
University of Port Harcourt
River State, Nigeria09-2021
Skills
- Microsoft Office Suite: Proficient in Word, Intermediate in Excel
- SAP & Business Analytics: Beginner knowledge
- Market Research & Data Analysis: Basic understanding
- Data Entry: Intermediate
Technical Skills
Soft Skills
- Strong verbal,written and effective communication
- critical thinking and problem solving capabilities
- Positive attitude to teamwork/Team collaboration
- Adaptability in fast-paced work environment
- Good time management
Accomplishments
- Achieved 85% customer retention and 90% customer satisfaction by timely delivery of purchased produce.
- Identified and resolved sales discrepancies, ensuring balanced inventory levels.
- Collaborated with a team of 10 to support the expansion of TRJ's storage facility.
Languages
English
Full Professional
Certification
- CAPM (Certified Associate in Project Management)
- CIFFA Certification in Supply Chain Management (In Progress) – Fleming College
Timeline
Sales Personnel
TRJ Farms
10.2021 - 09.2022
Customer Service Representative
E-tionary Properties
11.2019 - 07.2021
Post-Graduate Certificate - Logistics And Supply Chain Management
Fleming College
Post-Graduate Certificate - Project Management
Fleming College
Bachelor of Science - Sustainable Agriculture
University of Port Harcourt
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