PRIYESHA PATEL
Milton,ON
Summary
Efficient professional with two years of experience and proven knowledge of regulatory compliance, research, and development, and work methods analysis. Adept at troubleshooting and resolving complex issues. Skilled in developing and implementing innovative strategies to reduce costs and increase efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Network Support Engineer
E-Emphasys
06.2023 - Current
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Managed and administered load balancing tasks for SDWAN networks, routing and shaping traffic to reduce service interruptions and network strain using Velo Cloud.
- Investigated and corrected problems with printers, copiers and other peripheral devices using Cisco network devices like router, switch, ASA firewall.
- Managed VPN users and other VPN configurations using Fortinet product like Fortigate, Fortimanager and Forticlient.
- Monitor or troubleshoot speed issues within the network using Proton tool.
- Troubleshooted and implemented cloud network infrastructures along with intra- and inter-data center connections using Zscaler Portal.
SENIOR ESCALATION ENGINEER II
Fortinet Technologies
02.2023 - Current
- Advanced level technical assistance and troubleshooting on core Fortinet Fabric Integration Products – FortiGate
- FortiAnalyzer, FortiManager, FortiSwitch, FortiAP
- Handling escalations from Tier 1 engineers and providing solutions to customers in timely and effective manner driving higher customer satisfaction Collect and analyze customer's network information in form of packet logs, sniffer trace and system logs Reproduction of customer environment in lab, recommend potential new solutions, following up with developers’ team for software bug reporting and patch release details Working on routing and switching issues along with VPN tunnels connected to other Fortinet or third-party devices Technical responsibilities including configuring and troubleshooting Firewall High Availability, Interface aggregation (LAG), traffic logging, SD-WAN,IPSECand SSLVPN,Web Application firewalls, Session stats, Performance stats, DNS , SNMP integration with monitoring tools, CPU and Memory resources Strong understanding and implementation of Internet communication protocols like BGP, OSPF along with TCP/IP protocol stack Identify issues related to IPv4 and IPv6 Policies, Certificate inspection, Unified Threat Management (UTM) profiles for Web and App filtering services Analyzing debugs for authentication related issues utilizing LDAP, RADIUS and other SSO technologies Worked on vulnerability databases such as CVE, NVD to provide the solution from Firewall.
TAC ENGINEER LEVEL
Fortinet Technologies
12.2021 - 02.2023
- Followed up with the customer to ensure that the suggested changes have helped in meeting their expectations until the case is closed satisfactorily
- Deployed and configured Fortinet's full suite of Network Security products' instances in public clouds like Microsoft
- Azure, AWS and GCP and make it functional to allow access to local instances by aligning Vnet and adapters appropriately Helped and supported customer in setting up a Security Fabric comprising of multiple Fortinet products Followed proper escalation procedure to ensure that the escalation team gets the required information to continue the troubleshooting further to resolve the support request
- Analyzed network traffic using FortiGate built-in Sniffer tool and Wireshark to troubleshoot problems
- Assisting clients to configure Firewall, VPN, SD-WAN Load Balancing, UTM features (Web Filtering, Application
- Control, AntiSpam, Data Leak Prevention, IPS/IDS, DNS filter, Antivirus etc.) to ensure impeccable network security
- Troubleshoot routing issues with dynamic routing OSPF/BGP
- Analyzed and resolved certificate related issues in VPN certificate authentication, PKI infrastructure and SSL inspection.
ANDROID PROGRAMMING Triumph Tech Solutions
01.2018 - 02.2019
- Perform practical related to an android programming and create related projects
- Learn programming languages such as JAVA
- HTML, SQL
- Worked as team leader in a group project
Education
MASTER OF SCIENCE (M.S - INFORMATION SYSTEM SECURITY MANAGEMENT
Concordia University of Edmonton
Edmonton, ABBACHELOR OF SCIENCE (B.S - INFORMATION TECHNOLOGY
Sal College of Engineering
Ahmedabad, GUJARATSkills
- TECHNICAL SKILLS
- Windows, Linux, Unix and macOS
- Amazon Web Services, Microsoft Azure, Zscaler or Google Cloud Platform
- Vulnerability Assessment: Nessus, Nmap, Metasploit, Wireshark, Burp Suit
- Enterprise IT and Risk Management, Web Development
- Database Management System: Oracle, MySQL, or Microsoft SQL Server
- Virtualization: VMware, Hyper-V, Oracle VirtualBox
- Scripting and Automation: PowerShell, Python, Perl
- Software Development Tools: GIT Hub, Jenkins, NetBeans, Android Studio
- Networking Technologies: LAN, WAN, WLAN, VPN, DNS, DHCP, TCP/IP, VPN, AUTHENTICATION
- IPS, AV
- Routing and Switching: OSPF, BGP, VLANs, RIP and Spanning Tree Protocol (STP)
Certification
Fortinet NSE-1,2,3,4,7
Timeline
Network Support Engineer
E-Emphasys
06.2023 - Current
SENIOR ESCALATION ENGINEER II
Fortinet Technologies
02.2023 - Current
TAC ENGINEER LEVEL
Fortinet Technologies
12.2021 - 02.2023
ANDROID PROGRAMMING Triumph Tech Solutions
01.2018 - 02.2019
MASTER OF SCIENCE (M.S - INFORMATION SYSTEM SECURITY MANAGEMENT
Concordia University of Edmonton
BACHELOR OF SCIENCE (B.S - INFORMATION TECHNOLOGY
Sal College of Engineering