Huzaifa Khan
Oshawa,ON
Summary
Results-driven Network Technical Support Engineer with 4+ years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with a strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management, and communication talents. Proficient in delivering technical support, managing network operations, and maintaining enterprise-wide area networks across multi-platforms. Dedicated technology professional with a strong track record of accurately conducting system repairs and troubleshooting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Network Support Engineer
Jeebr Internet Services
Mumbai, Maharashtra, India
03.2021 - 05.2023
- Managed the design, installation, and management of organization-wide local area network, wide area network, network segment, and internet system
- Optimized network performance and reliability by maintaining hardware and software, analyzing technical issues, and ensuring availability to system users
- Implemented effective security measures to protect data, software, and hardware
- Provided technical support to internal and external customers, troubleshooting network issues and resolving technical challenges
- Delivered Tier 2 network ticketing support to resolve all issues for 500+ users
- Executed maintenance window changes for multiple locations, performing troubleshooting of routing and switching issues
- Answered an average of 70 calls per day in a high-volume call center environment
- Contributed to the company's highest quarterly customer satisfaction rate of 92%
- Trained and assisted entry-level customer service officers by helping them improve their listening skills, communication, and multitasking abilities
- L1, L2, L3 support layer
Network Support Engineer
EI DOT COM
Mumbai, Maharashtra, India
02.2019 - 02.2021
- Provided network support services for devices such as hubs, bridges, routers, and other hardware
- Performed troubleshooting for Cisco and packet analysis
- Created VPN infrastructure and allowed for secure remote connections
- Integrated fixed wireless connectivity into facilities requiring high-speed networks
- Collaborated with vendors to identify the best options for optimizing network performance
- Provided complete end-to-end engineering and installation of route-based IP network solutions
- Troubleshooted complex multi-vendor network service provider issues
- Managed tracked, and coordinated problem resolution and escalation processes
Education
Post-Degree Certificate - Cyber Security
Durham College
Oshawa, ON04-2024
Skills
- Network Infrastructure Administration
- Installation Management
- Network Configuration And Support
- Information Security Technology
- Risk Assessment
- Technical Troubleshooting
- Performance Improvement
- Firewall management tools
- Network configuration
- Firewall functionality
- Cisco switching expertise
- SNMP monitoring
- Network Troubleshooting
- Strong troubleshooting skills
- IP address structure
- Network security systems
- Technical Support
- Network device monitoring
- Network performance monitoring
- Subnetting expertise
- User Support
- Equipment Configuration
- LAN switching technologies
- Wireless networks troubleshooting
- Remote work support
- Hardware Installation
- DNS implementation
- OSPF routing
- EIGRP routing
- 8021x experience
- MPLS routers
- Firewall Configuration Expertise
- Continuous learning mindset
- Network Troubleshooting Abilities
- Wide Area Network Optimization
- NOC support
- Data entry and maintenance
- Customer-end troubleshooting
- Complaint resolution
- MS Office and CRM
- Linux
- Windows
- Customer relationship management
- Hardware
Certification
- Cyber security
- CCNP Training
Languages
English
Full Professional
References
References available upon request.
Timeline
Network Support Engineer
Jeebr Internet Services
03.2021 - 05.2023
Network Support Engineer
EI DOT COM
02.2019 - 02.2021
Post-Degree Certificate - Cyber Security
Durham College
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