Priyanka Sharma
Cambridge
Summary
Experienced finance professional with a strong background in accounting and financial management. Proven expertise in delivering exceptional customer interactions and providing effective service solutions. Adept at conflict resolution, communication, and problem-solving, ensuring high levels of customer satisfaction and loyalty. Collaborative team player who excels in adapting to changing needs and consistently achieving results through efficient and empathetic service. Skilled in financial analysis, regulatory compliance, and budget management, with a focus on delivering impactful outcomes.
Overview
9
9
years of professional experience
Work History
Brokerage Clerical
DHL Express Canada
12.2020 - Current
- Managed customer interactions through various channels, addressing inquiry and resolving issues efficiently.
- Communicating by phone and email with all internal and external customers.
- Handled irate or upset customers inquiries with tact and discretion.
- Built and maintained strong client relationships through effective communication and personalized service.
- Reviewing paperwork for correct Importer of Record and contacting IOR (Import of record) for broker info or POA (Power of Attorney).
- Reviewing paperwork to ensure that all necessary information is present.
- Execute Credits and/or debits if required.
- Staying in contact with airport gateways for COD (Custom Duty clearance and updating required information in DHL portal.
- Invoice, print, post and upload all required information into Branch listings for others to access COD (Custom Duty) invoices.
- Providing essential documentation to origin stations for Canadian custom clearance.
- Printing & Matching paperwork for invoice mailing for Canadian custom clearance.
- Mailing out all the correct invoices to the concerned team.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information to professional and diversified client groups.
- Managing work effectively in a team with minimal supervision.
Senior Accountant
Puritine
09.2016 - 01.2020
- Full cycle bookkeeping, which entails keeping track of all transactions, including income and expenses, posting them to different accounts, validating invoices, and processing them on daily or weekly basis
- Oversaw the payroll, accounts receivable, and accounts payable departments
- Monitored and tracked expenses to keep business on track with financial targets and report to manager and director
- Examined the company's financial records' integrity, correctness, and completeness
- Completed all bank account reconciliations and month-end and year-end close procedures
- Managed accounts and assisted with audit process for industry audits
- Handling calls and general office administration
- Manage cash and keep cash report up to date
- Managed financial documentation and accounting processes
- Prepare daily bank deposit and process payments (internal and external)
- Follow up with team members on outstanding tasks and requests
- Assisted team members in transitioning to new system through extensive training and one-on-one support.
- Trained new employees on accounting principles and company procedures.
- Contributed to policy development, recommending changes to improve financial procedures and controls.
Jr. Accountant
Iceberg Foods Ltd
07.2015 - 08.2016
- Oversaw the complete accounting cycle, which included compiling financial data, creating paperwork, completing reports, and closing books
- Process vendor and supplier invoices, in a timely manner, verifying accuracy, approvals and account coding in accordance with Ministry and agency requirements
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices
- Responsible for cash application & Reconciliation, Journal Posting in Respective GL and Monthly Reporting of Balance Sheet
- Enter and reconcile cheques cashed to accounting software on monthly basis
- Ensuring quality and correctness, applying proper taxes and VAT to invoices
- Taxation Work computed taxes and timely filed returns
- Month-end reporting for all the Open items and cash on account
- Informed customers about billing procedures, processed payments and provided payment options setup assistance
- Processing remittance payments and creating paychecks each month
- Assisted in budget preparation, ensuring alignment with financial goals and constraints.
Education
Masters in commerce - Accounts & Business Statistics
Maharshi Dayanand Saraswati University
06.2015
Bachelors in commerce - Accounting
Maharshi Dayanand Saraswati University
06.2012
Skills
- Communication and Interpersonal Skill
- QuickBooks
- Mathematical and Analytical skills
- Problem-solving skills
- Proficiency in Microsoft Office suite
- Accounting Principles
- High-quality organizational and time management skills
- Conflict resolution strategies
Languages
English - Full Professional
Hindi - Native or Bilingual
Timeline
Brokerage Clerical
DHL Express Canada
12.2020 - Current
Senior Accountant
Puritine
09.2016 - 01.2020
Jr. Accountant
Iceberg Foods Ltd
07.2015 - 08.2016
Bachelors in commerce - Accounting
Maharshi Dayanand Saraswati University
Masters in commerce - Accounts & Business Statistics
Maharshi Dayanand Saraswati University
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