Priyanka Patil
Barrie,Canada
Summary
Dynamic and professional individual with a successful track record at Capgemini. Highly skilled in CRM and Excel, showcasing exceptional analytical abilities and a strong focus on customer service. Recognized for developing effective strategies that led to a significant 20% increase in collection rates, highlighting strong problem-solving skills and a dedication to enhancing customer satisfaction.
Overview
3
3
years of professional experience
Work History
Collection Agent
Bill Gosling Outsourcing
02.2024 - Current
- Delivered outstanding customer service consistently.
- Negotiated settlements with customers experiencing delinquency.
- Worked with teams to resolve intricate customer issues.
- Provided timely solutions, improving overall customer satisfaction.
- Managed customer interactions with diligence and courtesy while collecting payments.
- Communicated overdue account status and current amount owed to customers.
- Guaranteed correctness of client data, such as contact info and location.
- Responded to customer inquiries and negotiated payment plans
- Accurately documented interactions using specialized software.
- Created effective strategies for account recovery.
- Routinely surpassed monthly collection goals, enhancing financial stability.
- Monitored Salesforce data to optimize collection efforts.
- Developed in-depth documentation of collection activities and performance via Salesforce.
- Ensured accurate and current records through effective use of Salesforce CRM.
Sales Associate
Dollarama
11.2023 - 01.2024
- Processed cash and card payments efficiently.
- Analyzed customer needs to provide suitable recommendations.
- Managed accounts to enhance customer and supplier relationships.
- Applied discounts efficiently during transactions.
- Ensured clear labeling of items to maintain order.
- Communicated with customers in native language to enhance loyalty.
- Handled customer concerns, ensuring satisfactory resolutions.
Senior Analyst
Capgemini
06.2021 - 07.2023
- Educated team members on organizational practices.
- Delivered exceptional customer service marked by professionalism, timeliness, and precision.
- Maintained systematic sorting of data with exceptional precision.
- Communicates with customers via phone and e-mail to place orders, ensuring orders are correct and all required information to process orders received
- Administered performance management programs.
- Verified accuracy and communicated order details to necessary parties.
- Acknowledged customer orders to verify shipping details and dates.
- Managed client communications through emails and calls.
- Utilized strong time management skills to handle fast-paced challenges.
- Supplied precise details about products and services to customers.
- Facilitated seamless order processing and billing.
- Resolve customer queries efficiently, maintaining high satisfaction levels.
- Processed transactions and refunds accurately using POS system.
- Clarify and address customer's questions based on in-depth understanding of issues.
- Recorded sales, returns, and inventory availability with precise data entry.
- Evaluate and plan daily operations consistently.
- Utilized Microsoft Office suite for efficient document handling.
- Monitored and prepared progress and strategic objective reports.
Education
Bachelor of Engineering - Electronics & Telecommunication
State University
Nashik11.2020
Skills
- POS System
- CRM
- ERP System
- SAP
- Microsoft 365
- Excel
- Power BI
- Outlook
- Microsoft Word
- PowerPoint
Technicalskills - Technologiesframeworks
- POS System
- CRM
- ERP System
- SAP
- Microsoft 365 certified
- Excel
- Power BI
- Outlook
- Microsoft Word
- PowerPoint
Languages
English
Full Professional
Timeline
Collection Agent
Bill Gosling Outsourcing
02.2024 - Current
Sales Associate
Dollarama
11.2023 - 01.2024
Senior Analyst
Capgemini
06.2021 - 07.2023
Bachelor of Engineering - Electronics & Telecommunication
State University
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