Lalithambika Bhimavarapu
Vancouver,BC
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Dynamic and reliable with exceptional customer service and communication skills.
Overview
4
4
years of professional experience
Work History
Credit Counsellor
CIBC
Vancouver, BC
01.2023 - Current
- Managing six systems for personal banking inquiries, covering accounts, loans, lines of credit, credit cards, and mortgages.
- Proactively contacting clients to address overdue bill payments and customizing solutions to save clients time and money.
- Delivering an excellent client experience by identifying needs and providing specific solutions.
- Conducting thorough financial assessments and developing personalized debt management plans.
- Providing one-on-one counseling sessions to guide clients in financial principles and budgeting strategies.
- Providing solutions ranging from implementing free CIBC tools (e.g., AutoPay) to more involved solutions (e.g., Consolidation loans) with the goal of saving our clients both time and money.
Specialty Sales Associate
Home Depot
West Vancouver, BC
05.2022 - 01.2023
- Engaging with customers in a consultative manner to understand their specific home improvement needs and guiding them through product selection in specialized areas such as flooring, appliances, or tools.
- Demonstrating in-depth knowledge of product features, benefits, and applications to assist customers in making well-informed purchasing decisions.
- Utilizing effective sales techniques to maximize upselling and cross-selling opportunities, consistently exceeding sales targets.
- Collaborating with team members to maintain a clean and organized sales floor, ensuring an attractive and customer-friendly shopping environment.
- Operating point-of-sale systems with accuracy to process transactions, handle returns, and provide exceptional service during the checkout process.
- Participating in ongoing product training sessions to stay informed about the latest products, promotions, and industry trends.
Junior Financial Officer
We Make Scholars
Hyderabad, Telangana
07.2020 - 07.2021
- Evaluating loan applications, analyzing financial information, and assessing creditworthiness to determine eligibility for various loan products.
- Providing guidance to clients throughout the loan application process, ensuring a smooth and efficient experience.
- Collaborating with underwriters, processors, and other team members to facilitate timely and accurate loan closings.
- Developing and maintaining relationships with clients, real estate agents, and other referral sources to generate new business opportunities.
- Staying updated on industry regulations, market trends, and lending products to provide informed advice to clients.
- Meeting and exceeding sales targets while maintaining high levels of customer satisfaction.
Education
MBA - Business Administration
University Canada West
Vancouver, BC09.2022
BBA - Business Administration
ICFAI Business School
Hyderabad07.2020
Skills
- Customer service
- Negotiation Tactics
- Problem-solving
- Time management
- Debt Consolidation Planning
- Account Reviewing
- Collections Proficiency
- Excellent Communication
Timeline
Credit Counsellor
CIBC
01.2023 - Current
Specialty Sales Associate
Home Depot
05.2022 - 01.2023
Junior Financial Officer
We Make Scholars
07.2020 - 07.2021
MBA - Business Administration
University Canada West
BBA - Business Administration
ICFAI Business School
Similar Profiles
Fadi Barakat DiabFadi Barakat Diab
Senior Program Manager at CIBCSenior Program Manager at CIBC
Nakul SapkalNakul Sapkal
Application Developer at CIBCApplication Developer at CIBC
Mickael CostinasMickael Costinas
Fraud Prevention Analyst at CIBCFraud Prevention Analyst at CIBC