PRIYANKA JAMWAL
Surrey,B.C.
Summary
- A challenging and rewarding position at your company
- 6 years experience of Customer Service & Relations
- Detail Oriented and Organized
- Training and Delegating
- Excellent Communication and Teamwork skills
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Team Lead Product Process
Best Buy Canada
Burnaby, BC
07.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Responsible for NVR when it comes to controlling shrink as being a high shrink store.
- Coached team members in techniques necessary to complete job tasks.
Product Process Senior
BEST BUY CANADA
South Surrey, BC
09.2016 - Current
- Responsible for ensuring that products and brands are represented effectively in store to create a positive customer experience
- Responsible for ensuring each area of the store is stocked, clean and looking at its best
- Putting together merchandising plans for my store
- Responsible for all the outgoing and incoming shipments.
Team Lead- Omni
Best Buy Canada
Richmond, BC
03.2020 - 07.2023
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Explored new tools and technologies that enhanced the capabilities of the team members while enabling seamless collaboration across departments.
- Responsible for making sure Sales Team is hitting their daily target as a Floor Lead and handling customer opportunities as being a LOD on the Floor.
Operation Senior
BEST BUY CANADA
South Surrey, BC
11.2009 - 08.2016
- Dealing with customer inquiries, complaints, billing questions, and payment extension/service request over phone and email
- Responsible for hitting the daily sales target as being the floor manager
- Responsible for making sure that store is a safe work environment as being the Health and Safety Captain
- Responsible for hiring new associates and training them.
Assistant Manager
McDONALDS
Richmond, BC
01.2008 - 12.2008
- Making sure all employees are following proper procedures
- Restaurant is neat and clean
- Calculating sales at the end of shift.
Education
Law Clerk (Co-op) Program -
05.2007
High School Diploma -
06.2006
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Operations Management
- Workplace Safety
Languages
Hindi
Full Professional
References
Available upon request
Timeline
Team Lead Product Process
Best Buy Canada
07.2023 - Current
Team Lead- Omni
Best Buy Canada
03.2020 - 07.2023
Product Process Senior
BEST BUY CANADA
09.2016 - Current
Operation Senior
BEST BUY CANADA
11.2009 - 08.2016
Assistant Manager
McDONALDS
01.2008 - 12.2008