Erin Riberdy
Windsor
Summary
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in working with teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Volunteering and working in the arts community in Windsor prepared me for not only working in a project environment, but gave me an early exposure to responsibility and what it meant to be passionate about the success of many parts coming together for a simultaneous goal. Extra courses taken during my time at Best Buy refined my skill, giving me a better understanding of leadership roles over simply managing a team.
Overview
27
27
years of professional experience
Work History
Product Process Team Lead
Best Buy Canada
08.2007 - 02.2025
- Customer Service Representative from 2007 - 2010
- Duties included open and closing of the department, all transactions, credit applications, phone switchboard, sending out units to be repaired, dealing with customer opportunities, downstocking and trained and operated as a full time senior in the department for a short time to assist the leadership team in their time of need
- Product Process Specialist 2010 – present
- Merchandising, Inventory and Loss Prevention
- Project Team: travelling around Ontario and Quebec to help with merchandise swaps and new store set ups
- Personal responsibilities of a rental car and hotels, as well as picking up all the team members
- 2012 – 2014
- MCSA, a new department within the store, working closely with phone customers, online orders and customer service
- EVoice Team Member 2015 – organizing events for the staff and aiding charities
- 2015-2018 Contract Senior Position for three years during the months of May – August
- 2017 Assistant Lead on Overnights for the full renovation of the store from May – September
- Future Leaders Training Course 2016
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Assisted in recruitment to build team of top performers.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Devised and implemented processes and procedures to streamline operations.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
- Observed packing operations to verify conformance to specifications.
Assistant Manager
Swimwear Etc.
04.2006 - 03.2007
- Assistant Manager under the leadership of Kelly Nykoluk at The West Edmonton Mall
- Duties include open and closing the store, supervision, inventory, customer service, shift supervising, various paperwork and coaching with the staff to improve sales and service, merchandising and finished the Freedman Group Management Training Course
- February 2007 took over the Kingsway Garden Mall location in lieu of a manager until one was appointed to help reorganize and finely tune the store and its staff
- District Manager: Kerry Tuccaro
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Manager
The Next Step Shoes Inc.
01.1998 - 01.2005
- Advanced from part-time sales to Assistant Manager under the management of Sandy Miller at Devonshire Mall
- Promoted to Manager in August 2001 to the opening of the Tecumseh Mall location
- District Manager David Dyet
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Graduated -
Hon WC Kennedy Collegiate Cl
Windsor, ON01.1993
Undergraduate - English Literature and Creative Writing
University of Windsor
Windsor, ON01.1998
Creative Arts and Dance
WCCA At Walkerville Collegiate
Windsor, ON01.1993
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Workplace safety
- Schedule management
- Product management
- Relationship building
- Equipment maintenance
- Employee training
- Task delegation
- Strategic planning
Accomplishments
- Supervised team of 15 staff members.
- Collaborated with team of 10 in the development of Employee Social Events.
- Collaborated with team of 20+ in the development of multiple stage performances as a choreographer, artistic director and eventually director.
- Achieved Renovation Projects at Best Buy through effectively helping with multiple project teams both in my home store and other stores in Ontario and Quebec.
- Streamlined a new business rhythm for my team at Best Buy to create Daily Task checklists to keep three departments running smoothly during downsizing.
- Kept safety protocols on track with monthly meetings of the Joint Health and Safety Committee by communicating and training staff. Certified through government courses.
Languages
English
Native or Bilingual
Volunteer
Volunteer Positions
●2020-2023
Raised money through Pride Day at work for LGBTQ initiatives in Windsor.
●1998-2006
Director and Chair of Live Energy Dance Theatre of Windsor Inc. Duties included teaching classes, choreographing and writing full-length productions, arranging music, public relations, booking venues and fundraisers, scheduling, costuming, set design, financial records and government funding.
●2000-2003
Choreographer Theatre Alive Inc. Duties included choreography and arranging fifty plus cast members in rehearsal and helping with fundraising and minor office duties.
●2004-2006
Member of the Retail Advisory Committee for Ivanhoe Cambridge at Tecumseh Mall (Windsor ON). Duties included being a liaison between the Mall Administration staff and the retail managers for such matters as special events, community involvement and the promotions of the mall itself within the media. We were able to discuss any concerns that the Retail Managers had and were able to keep them up to date on upcoming events and seasonal activities.
Timeline
Product Process Team Lead
Best Buy Canada
08.2007 - 02.2025
Assistant Manager
Swimwear Etc.
04.2006 - 03.2007
Manager
The Next Step Shoes Inc.
01.1998 - 01.2005
Graduated -
Hon WC Kennedy Collegiate Cl
Undergraduate - English Literature and Creative Writing
University of Windsor
Creative Arts and Dance
WCCA At Walkerville Collegiate
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