Priyanka Jaglan
Hamilton,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
SUBWAY®Restaurants
01.2021 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Post-Graduate Diploma - Project Management
Algoma University
Mississauga, ONDiploma - Computer Science
Kurukshetra University
Kurukshetra04.2020
Bachelor of Science - Science
Kurukshetra University
Kurukshetra12.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Computer Proficiency
- Complaint Handling
- Payment Processing
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Customer Service Representative
SUBWAY®Restaurants
01.2021 - 12.2023
Post-Graduate Diploma - Project Management
Algoma University
Diploma - Computer Science
Kurukshetra University
Bachelor of Science - Science
Kurukshetra University
Similar Profiles
Reyli RomoReyli Romo
Sandwich Artist at SUBWAY®RestaurantsSandwich Artist at SUBWAY®Restaurants
Randeep SinghRandeep Singh
Crew Member at SUBWAY®RestaurantsCrew Member at SUBWAY®Restaurants
Charles HeiserCharles Heiser
Sandwich Artist at SUBWAY®RestaurantsSandwich Artist at SUBWAY®Restaurants