Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Priyanka Duggal

Priyanka Duggal

Lead Business Systems Analyst
Milton,ON

Summary

Results-driven Business Systems Analyst with 6+ years of experience in financial services. Proven track record of leading payments projects for Tier 1 banks, including TD Bank and Comerica. Skilled in gathering, documenting, and managing complex business and system requirements in Agile environments. Deep knowledge of ISO20022, Interac, instant, and real-time payments. Strong communication, stakeholder engagement, and technical documentation abilities, and extensive experience in leading payment product FIS Clear2Pay OPF (Open Payment Framework).

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Lead Business Systems Analyst

FIS Canada
12.2024 - Current

Company Overview: Client - Comerica Bank.


The Hosted FedNow - Instant payments for Federal reserve USA implementation.


Key Contributions:

  • Gathered and analyzed requirements for U.S. FedNow implementation.
  • Designed API mapping and technical flow documentation.
  • Collaborated with architects and developers to translate business needs into system functionality.
  • Supported Agile delivery, backlog grooming, client demos, and testing traceability.
  • Client - Comerica Bank. The Hosted FedNow - Instant payments for Federal reserve USA implementation.

Senior Business System Analyst

FIS Canada
09.2019 - 10.2023

Company Overview: Client: TD Canada. Project - IRM (International Remittance Marketplace).


The IRM project implementation covers multiple integration points with TD systems and their third-party vendors, WU and CITI bank.


Key Contributions:

  • Gathered requirements from stakeholders and their various vendors through engagements, requirements gathering workshops, and analyzing business needs.
  • Engaged in the core team to document the user story and acceptance criteria, which include all details to be developed, tested, and validated.
  • Performed Gap analysis by identifying existing technology, documenting enhancements to meet end-state requirement.
  • Written artifacts such as the Functional Design Document, use cases, API data mappings, functional flow diagrams, and product customization requirements document.
  • Worked closely with Interac to build API mappings.
  • Conducted an internal walk-through for the Development and testing team.
  • Answered ad-hoc questions and acted as a key point of contact daily for providing clarifications to stakeholders and internal teams.
  • Contributed to day to day project functioning during release planning, sprint planning, daily stand-up, demo, product backlog creation, and grooming on JIRA.
  • Provided details of BA estimations for the requirements to stakeholders.
  • Worked with Architects and solution Designers to gather technical requirements.
  • Actively involved in the production support and triaging of defects with Stakeholders.
  • Gave extensive training to new BAs regarding the product.
  • Facilitated sprint demos to stakeholders.
  • Client: TD Canada. Project - IRM (International Remittance Marketplace). The IRM project implementation covers multiple integration points with TD systems and their third-party vendors, WU and CITI bank.

Business System Analyst

FIS India
07.2016 - 07.2019

Company Overview: Client - BNP Paribas.


OPF Product implementation for BNP Paribas Asia Pacific Region. Implementation covers multiple integration for various Indian payment schemes RTGS, NEFT, IMPS, Cheque, NACH, and On-Us payments.


Key Contributions:

  • Requirement gathering with the Bank's product team for identifying product features.
  • Functional design documentation.
  • Updating payment process flow.
  • Use case documentation.
  • Mapping documents for ISO 20022 files.
  • Defect analysis and documentation SIT/UAT Support.
  • Conducting story walk-through sessions for the sprint team.
  • Test plan, scenarios, and cases reviews for QA team.
  • Managing Jira dashboard.
  • Client - BNP Paribas. OPF Product implementation for BNP Paribas Asia Pacific Region. Implementation covers multiple integration for various Indian payment schemes RTGS, NEFT, IMPS, Cheque, NACH, and On-Us payments.

Education

Bachelor of Technology - Computer Science

Amity University
05.2010 - 05.2014

Skills

Requirement Gathering

Gap Analysis

Use Case Documentation

Defect and Backlog Resolution

Product Backlog Management

Client Interaction

User training

ISO20022 File Formats

Knowledge of OPF

Scrum Methodology

Business Requirements Documents (BRDs)

User Stories

UAT Support

Tools - JIRA,VISIO,MS Word , MS Excel , Confluence , SQL , Microsoft Teams , CISCO WebEx, GIT , WinSCP , Putty

Timeline

Lead Business Systems Analyst

FIS Canada
12.2024 - Current

Senior Business System Analyst

FIS Canada
09.2019 - 10.2023

Business System Analyst

FIS India
07.2016 - 07.2019

Bachelor of Technology - Computer Science

Amity University
05.2010 - 05.2014
Priyanka DuggalLead Business Systems Analyst