Summary
Overview
Work History
Education
Skills
Timeline
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Priyaben Patel

Waterloo,ON

Summary

Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.

Overview

3
3
years of professional experience

Work History

Assistant Store Manager

Dollar Tree
Waterloo, ON
07.2022 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.

Customer Service Representative

Prodigy Personnel
Kitchener, ON
05.2021 - 03.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.
  • Updated account information to maintain customer records.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Recommended products to customers, thoroughly explaining details.

Technical Support Representative

Concentrix
Waterloo, ON
09.2020 - 04.2021
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Assisted with updating technical support best practices for use by team.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Monitored systems in operation and quickly troubleshot errors.

Print Shop Assistant

Print2Go Services
Kitchener, ON
08.2018 - 01.2020
  • Produced high-quality brochures, flyers, four-color artwork and mailers.
  • Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
  • Created customized options and solutions to meet customer unique copy and printing needs.
  • Engaged business customers by explaining latest store promotions to drive sales of copy and print services.
  • Provided mounting and laminating support to preserve and protect documents and photos.
  • Entered customer orders in POS register system and created invoices to collect accurate payment.
  • Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
  • Offered bindery and finishing services to enhance printing jobs and prepare polished marketing materials.

Education

Bachelor of Science - Information Technology

MBICT
Gujarat India
05.2017

Diploma - engineering in information technology, Engineering

Sigma Institutes of Technology
Gujarat India
2013

Skills

  • Department Oversight
  • Program Optimization
  • Performance Monitoring and Evaluation
  • Shift Scheduling
  • Originality and Creativity
  • Time Management
  • Work Planning and Prioritization
  • Administrative Management
  • Proficient in Excellent Customer service
  • Microsoft suite of products including MS Word, MS Excel, MS PowerPoint
  • Great analytical skills, patience, Great people skills, Pleasing personality, Excellent Disposition, Highly Organized and Punctual

Timeline

Assistant Store Manager

Dollar Tree
07.2022 - Current

Customer Service Representative

Prodigy Personnel
05.2021 - 03.2022

Technical Support Representative

Concentrix
09.2020 - 04.2021

Print Shop Assistant

Print2Go Services
08.2018 - 01.2020

Bachelor of Science - Information Technology

MBICT

Diploma - engineering in information technology, Engineering

Sigma Institutes of Technology

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Priyaben Patel