Priya Suman
Brampton,Canada
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Team Leader Manager
Charminar
12.2022 - 03.2024
- Serving customers in a timely manner
- Assisting in the training of new Crew Members
- Working within a team setting to meet sales goals during a shift.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Collaborated with management to develop strategies aimed at improving overall team performance.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Used POS system to enter orders, process payments and issue receipts.
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card and check transactions to complete customer purchases.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
Cashier
Incredible India
02.2022 - 11.2022
- Split the bills and calculate totals
- Calculated money and counted out register at the end of the shift
- Greeted customers, answered questions and recommended specials to increase profits
- Addressed concerns quickly to improve customer experience and escalated issues to the management for resolution when necessary
- Stocked condiments, toppings and other food items during slow hours to avoid dashing kitchen during peak times
- Followed restaurant guidelines in regard to food safety and hygiene to prevent illness.
Education
Ontario College Graduate Certificate in Computer Software and Database Development -
Loyalist College
Toronto, North York05.2023
Bachelor of Science (Computer Application) -
Punjab University
Chandigarh, India05.2019
Skills
- Technical skills on HTML, CSS, C, SQL and Java
- Good command over Microsoft office and Excel
- Time Management
- Detail Oriented
- Excellent communication and collaboration skills developed through working in cross-functional teams
- Strong adaptability to new technologies and a quick learner in fast-paced environments
- Customer Service
- Product and service solutions
- Recordkeeping strengths
- Problem Resolution
- Document and Records Management
- Client Relations
- Team Development
- Customer Account Management
- International sales support
Availability
Full time
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Team Leader Manager
Charminar
12.2022 - 03.2024
Cashier
Incredible India
02.2022 - 11.2022
Ontario College Graduate Certificate in Computer Software and Database Development -
Loyalist College
Bachelor of Science (Computer Application) -
Punjab University
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