Summary
Overview
Work History
Education
Skills
Websites
Projects Extracurricular
Timeline
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Yesdeep Singh

Summary

Technically skilled IT Support Specialist with hands-on experience in system troubleshooting, user support, and technical project management. Proficient in diagnosing hardware/software issues, resolving network problems, and delivering efficient technical solutions. Strong foundation in programming and database management, paired with excellent communication and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Team Leader (Web & Mobile App Development)

Tayco
Etobicoke, ON
09.2024 - 12.2024
  • Led a team of 5 to develop a web and mobile app, reducing labeling time by 80% through automation and real-time data processing
  • Integrated barcode scanning and real-time data synchronization using React Native and Supabase, improving operational efficiency
  • Conducted user testing and resolved technical issues, ensuring a seamless and intuitive user experience
  • Collaborated with cross-functional teams to deliver the project on time, demonstrating strong project management and technical troubleshooting skills

IT Support Assistant (Part-Time)

Niagara College
Toronto, ON
01.2023 - 01.2024
  • Provided technical support to students and faculty, resolving software/hardware issues (e.g., OS errors, network connectivity)
  • Configured and maintained college lab systems, ensuring 100% uptime during critical academic periods
  • Managed Active Directory tasks: password resets, user permissions, and group policy updates
  • Collaborated on a college-wide network security upgrade, reducing vulnerability risks by 40%

Education

Diploma - Computer Programming

Niagara College
Toronto, ON
12-2024

Skills

  • Windows
  • MacOS
  • Linux
  • TCP/IP
  • DNS
  • DHCP
  • VPN
  • Wi-Fi Configuration
  • Jira
  • Active Directory
  • Microsoft Office 365
  • Remote Desktop
  • Git
  • Troubleshooting
  • System Maintenance
  • Software Installation
  • SQL
  • Java
  • JavaScript
  • HTML/CSS
  • PostgreSQL
  • MongoDB
  • Customer Service
  • Team Collaboration
  • Agile Methodology
  • Technical Documentation

Projects Extracurricular

  • SmartFit Fitness App, Technical Support Lead, 05/01/24, 08/31/24
  • Online Soft Drinks Store, System Setup & Project Manager, 09/01/24, 12/31/24

Timeline

Team Leader (Web & Mobile App Development)

Tayco
09.2024 - 12.2024

IT Support Assistant (Part-Time)

Niagara College
01.2023 - 01.2024

Diploma - Computer Programming

Niagara College

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Yesdeep Singh