PRIYA SHARMA
Coquitlam,BC
Summary
Personable and dedicated customer service representative. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service and Sales
M&M Food Market
Coquitlam, BC
06.2020 - 08.2022
- Part-time worker during high school; transitioned to full-time employment during school breaks.
- Independently responsible for opening and closing the store.
- Handled customer complaints with a focus on problem-solving.
- Managed cashiering responsibilities, ensured accurate payment processing, efficiently handled online/curbside orders.
- Enhanced customer experience by effectively utilizing coupon redemption and cross-selling strategies.
- Evaluated customer requirements and sourced appropriate products.
- Maintained accurate records of cash transactions and accounted for any financial irregularities.
- Addressed and resolved customer grievances while ensuring timely attention to worsening concerns.
Volunteer
Glacier Media Group
Burnaby, BC
07.2016 - 07.2019
- Participated in community events, actively interacting with attendees, providing information and coordinating activities.
- Managed front desk operations and provided exceptional customer service.
- Performed various administrative tasks for sales team and managers.
Receptionist / Customer Service
Burnaby Now and New West Record
Burnaby, BC
04.2018 - 01.2019
- Gained valuable work experience while on breaks from school
- Efficiently delivered administrative assistance to colleagues by handling tasks like copying, email, document organization, and schedule rearrangement.
- Managed customer reception, helping with inquiries and supporting various demands.
Education
Business Management Diploma - Full time
BCIT School of Business
Burnaby06-2024
High School Diploma -
Dr. Charles Best Secondary
Coquitlam, BC06-2022
Skills
- Proficient in Microsoft Office
- Social Media Engagement
- Social Media Posting
- Product and Service Promotion
- Credit and cash transactions
- Effective customer upselling
- Customer assistance
- Sales and Promotions
- Typing 80 WPM
- Full driver’s license including manual transmission
References
References available upon request
Timeline
Customer Service and Sales
M&M Food Market
06.2020 - 08.2022
Receptionist / Customer Service
Burnaby Now and New West Record
04.2018 - 01.2019
Volunteer
Glacier Media Group
07.2016 - 07.2019
Business Management Diploma - Full time
BCIT School of Business
High School Diploma -
Dr. Charles Best Secondary
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