Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olubukola Olawale

London,Ontario

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Associate/Sales Representative

DEEANJIES SIGNATURE
12.2020 - 02.2023
  • Greeted and welcomed customers with a great smile and in a friendly manner
  • Guided customers to the location of requested items
  • Handled customer inquiries, requests and concerns in a timely manner
  • Stocked and maintained front end racks/shelves and merchandise areas as assigned
  • Assisted customers with fittings and maintained a clean fitting room
  • Ensured accuracy of customers order by spot checking throughout processing
  • Provided customers with relevant current information about the product
  • Demonstrated ability to develop cordial relationship with customers
  • Maintained a safe working environment and follows all company’s protocols for safety.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Rep/Marketing officer

Ecobank Nig
08.2016 - 09.2020
  • Identified customers needs and recommended appropriate products and services tailored to their preferences
  • Expert in all product and service offerings, to ensure customers support in handling questions and concerns
  • Monitored stock levels of front-end shelves and merchandise areas as assigned
  • Identified and communicated suggestions for improvement in all areas of business
  • Ensures accuracy of customers order by spot checking throughout the process
  • Ensured proper documentation completion with respect to customer receipt and return of goods
  • Scanned and entered product data accurately
  • Maintained a neat and organized check-out area
  • Handled cash and credit card transactions
  • Assisted customers with general inquiries.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Provided feedback to all departments on brand consistency in outbound communications.
  • Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.
  • Defined and tracked campaign effectiveness and adjusted strategies accordingly.
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
  • Compiled product and customer data to generate informed profit projections.
  • Developed creative presentations, trend reports, kitted assets, and product data sheets.
  • Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
  • Directed product development using in-depth knowledge of vendor landscape and industry insight.
  • Coached management team on effective communication tactics with staff and customers regarding organization changes.

Education

Bsc Economics -

Olabisi Onabanjo University
Ogun state, Nigeria

Business Management Post Graduate Certificate -

Fanshawe College
London, Ontario
11.2023

Skills

  • Proficient in Microsoft Office
  • Proficient in speaking English
  • Over 10 years of customer service experience by fulfilling needs and resolving any issues
  • Communicate excellently both verbally and in writing and excellent phone etiquette
  • Enthusiastic and willingness to learn new tasks
  • Excellent organizational and time management skills
  • Driven and able to work independently in a fast-paced environment
  • A good team player and team collaborator
  • Can multitask numerous job requirements simultaneously and within strict deadlines

Certification

  • Ontario Worker Health and safety certification, 07/01/2023
  • Certificate in entrepreneurial management from Enterprise development Centre, Pan Atlantic University, 2022

Timeline

Customer Service Associate/Sales Representative

DEEANJIES SIGNATURE
12.2020 - 02.2023

Customer Service Rep/Marketing officer

Ecobank Nig
08.2016 - 09.2020

Bsc Economics -

Olabisi Onabanjo University

Business Management Post Graduate Certificate -

Fanshawe College

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Olubukola Olawale