Manjot Sahota
Calgary
Summary
Energetic, personable, and results-driven Customer Service and Sales professional with extensive experience in financial services, retail, and fast-paced environments. Skilled in client relations, cross-selling, upselling, cash handling, and customer education. Proven ability to exceed sales targets, maintain compliance, and deliver excellent customer experiences.
Overview
7
7
years of professional experience
Work History
Financial Service Representative
Easy Financial – Marquee on 16th, AB
08.2024 - Current
- - Processed and submitted loan applications accurately.
- - Educated customers on credit building and financial growth.
- - Managed collections and initiated follow-ups.
- - Cross-sold financial products to increase customer value.
- - Consistently met sales and service performance metrics.
Financial Service Representative
Money Mart – Rathburn Road, ON
05.2023 - 05.2024
- - Efficiently processed loans and assessed risk for approvals.
- - Promoted and upsold additional financial services to clients.
- - Handled large financial transactions and money transfers.
- - Reconciled cash float and ensured daily balance accuracy.
- - Maintained data integrity in POS systems while achieving sales goals.
Shift Manager
McDonald's – Crossroads, ON
12.2019 - 10.2022
- - Supervised daily operations and managed staff scheduling.
- - Trained and mentored new employees to improve service quality.
- - Led meetings to ensure performance and policy compliance.
- - Motivated team members to upsell products and achieve sales goals.
- - Managed cash handling and bank deposits accurately.
Crew Member
McDonald's – Crossroads, ON
04.2019 - 11.2019
- - Handled POS transactions and customer inquiries.
- - Ensured order accuracy and meal preparation efficiency.
- - Recommended add-on items to boost sales.
Customer Service Representative
Skyway Solution – Chandigarh, India
08.2018 - 01.2019
- - Delivered banking services and maintained accurate records.
- - Identified customer needs and recommended value-added services.
- - Maintained a high level of client satisfaction.
Human Resources Intern
Hero Cycles Ltd – Ludhiana, India
05.2018 - 07.2018
- - Conducted employee surveys and created reports.
- - Identified workplace safety concerns.
- - Collaborated with HR to deliver process improvement recommendations.
Education
MBA – Master of Business Administration -
Guru Nanak Institute of Management and Technology
04.2021
Post Degree Certificate - Business Administration
York University
08.2020
Post Degree Certificate - Human Resource Management
York University
10.2019
B.Com – Bachelor of Commerce - undefined
Guru Nanak Girls College
05.2017
Skills
- Expertise in client relations and sales
- - Cross-selling and upselling techniques
- Skilled in using Word, Excel, and Outlook effectively
- Innovative problem-solving techniques
- Effective interpersonal communication skills
- Team collaboration
- Proficient in POS systems
- Cash flow optimization
- Financial credit analysis
Additional Information
Languages: English, Punjabi, Hindi
Additional Information
Availability: Weekends and holidays
Timeline
Financial Service Representative
Easy Financial – Marquee on 16th, AB
08.2024 - Current
Financial Service Representative
Money Mart – Rathburn Road, ON
05.2023 - 05.2024
Shift Manager
McDonald's – Crossroads, ON
12.2019 - 10.2022
Crew Member
McDonald's – Crossroads, ON
04.2019 - 11.2019
Customer Service Representative
Skyway Solution – Chandigarh, India
08.2018 - 01.2019
Human Resources Intern
Hero Cycles Ltd – Ludhiana, India
05.2018 - 07.2018
Post Degree Certificate - Business Administration
York University
Post Degree Certificate - Human Resource Management
York University
B.Com – Bachelor of Commerce - undefined
Guru Nanak Girls College
MBA – Master of Business Administration -
Guru Nanak Institute of Management and Technology
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