Priya Kumari
Squamish,Canada
Summary
High-impact Department Manager (Food, Omni & Consumables) at Walmart with a strong track record of driving sales, optimizing inventory, and leading high-performing teams in fast-paced retail environments. Expert in omnichannel operations, including online order fulfillment, stock flow, and merchandising, ensuring exceptional product availability and customer satisfaction. Proven ability to reduce shrink, improve operational efficiency, and consistently exceed performance targets through data-driven decision-making and hands-on leadership. Committed to maintaining top-tier food safety standards while delivering a seamless in-store and digital shopping experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Department Manager (OMNI, Food and Cons)
Walmart
Squamish, Canada
2023.06 - Current
- Oversaw departmental budgets while implementing strategies to mitigate shrinkage and protect profit margins.
- Maintained optimal inventory levels to ensure consistent product availability and support customer satisfaction.
- Optimized sales floor presentation through effective stocking, rotation of merchandise, removal of damaged or expired goods, and the setup of engaging product displays.
- Managed claims and returns processes, secured merchandise, identified high-shrink items, and upheld a safe working environment in compliance with company policies.
- Facilitated comprehensive training for associates on departmental procedures.
- Maintained cleanliness and organization across all departmental areas.
- Administered the receipt and stocking of merchandise, appropriately utilized equipment, and managed necessary paperwork, logs, and documentation.
Lead Gaming Security
Gateway Casinos
Squamish
2023.06 - Current
- Investigated security breaches and suspicious behaviors.
- Managed access control to the facility and sensitive areas.
- Monitored alarm panels and oversaw key issuance and control.
- Documented incidents and maintained daily logs while conducting thorough investigations.
- Compiled reports detailing observations, incidents, and surveillance activities to support security operations.
- Established presence on gaming floor, addressing guest inquiries to enhance visitor experience.
- Directed traffic flow by managing vehicle access.
Over the Counter Assistant
Pharma Wise
Surrey
2022.11 - 2023.06
- Supported pharmacists in prescription processing, medication dispensing, and enhancing patient services for improved care delivery.
- Accurately input and verified prescription data using pharmacy management software.
- Addressed customer inquiries, facilitated insurance claims, and processed payment transactions to enhance customer satisfaction.
- Supported the labelling, packaging, and preparation of medications under supervision.
- Oversaw inventory management, ensured accuracy in expiry date checks, and maintained stock records to prevent medication shortages.
- Ensured compliance with pharmacy safety, confidentiality, and regulatory standards.
- Operated digital pharmacy tools and facilitated e-prescription and tele-pharmacy systems.
Human Resources & Sales Manager
SOAM Unique
Surrey, Canada
2022.03 - 2022.09
- Conducted needs analyses to present tailored solutions, facilitating informed customer decisions.
- Engaged customers through active listening and communication, accurately identifying and addressing their needs.
- Elevated customer satisfaction by resolving issues through knowledgeable and friendly service.
- Generated quotes for customers based on projected sales, aligning with their expectations.
Chill Crew Member
Dairy Queen
Vancouver
2022.01 - 2022.03
- Delivered exceptional customer service during high-volume shifts in a fast-paced environment.
- Engaged with customers while taking orders, enhancing customer experience and brand image.
- Welcomed and thanked guests, reinforcing customer loyalty and satisfaction.
- Coordinated rotation, restocking, and merchandising of cold display products, ensuring optimal product visibility and appeal.
IELTS Trainer
My Singular Solutions
Kapurthala, India
2019.12 - 2021.10
- Conducted group lectures and provided individual instruction to effectively teach and reinforce key concepts.
- Reviewed course materials and evaluated student progress to identify areas for improvement and inform future enhancements.
- Collaborated with professionals to develop tailored solutions addressing challenges of adult learners.
- Managed comprehensive student records, ensuring accuracy in grading and attendance documentation.
- Quickly adapted to changes in enrollment, course content, and admissions requirements.
Receptionist
BIS Polytechnic College
Moga, India
2017.04 - 2019.05
- Received phone calls promptly, directing inquiries to appropriate offices for timely resolution.
- Responded to inquiries from callers, providing accurate information to enhance customer experience.
- Resolved customer issues and complaints, ensuring satisfaction and fostering positive client relations.
- Processed online and cash payments while accurately updating relevant records.
- Secured client and company information by maintaining confidentiality.
Education
Postgraduate -
Supply Chain Management
Vancouver2023-07
Postgraduate -
International Business
Vancouver2022-08
Bachelor of Commerce -
Chandigarh University
Ghraun, India2016-03
Skills
- Inventory Management
- Inventory Control
- International Logistics
- Strategic Sourcing
- Data Analysis
- Power BI
- Excel
- MS Office Suite
- MS Outlook
- Tally ERP
- Team Leadership
- Problem Solving
- Customer Service
- Customer Satisfaction
- Flexibility
- Communication
- Active Listening
Certification
- Food Safety (Level 1), 12/01/25
- Gaming security certification, 11/01/23
- WHIM Training, 09/01/23
- JHSC Training, 08/01/23
- Power Lifting /heavy equipment training, 11/01/23
- First Aid Training, 05/01/23
- Tally ERP 9 Operational Certificate, 12/01/13
Languages
- English
- Hindi
- Punjabi
- English
- Hindi
Timeline
Department Manager (OMNI, Food and Cons)
Walmart
2023.06 - Current
Lead Gaming Security
Gateway Casinos
2023.06 - Current
Over the Counter Assistant
Pharma Wise
2022.11 - 2023.06
Human Resources & Sales Manager
SOAM Unique
2022.03 - 2022.09
Chill Crew Member
Dairy Queen
2022.01 - 2022.03
IELTS Trainer
My Singular Solutions
2019.12 - 2021.10
Receptionist
BIS Polytechnic College
2017.04 - 2019.05
Postgraduate -
Supply Chain Management
Postgraduate -
International Business
Bachelor of Commerce -
Chandigarh University