Priya Doad
Calgary,AB
Summary
Results-driven HR & People Operations Leader with over 7 years of hands-on experience in full-cycle recruitment, Associate Relations, performance management, employment policy administration, and HR operations. Proven track record managing end-to-end employee lifecycles, resolving complex workplace queries, conducting sensitive performance conversations, and ensuring compliance with organizational standards. Combines deep operational insight with exceptional de-escalation, conflict resolution, active listening, and advisory skills to support high-performing teams
Overview
1
1
Certification
12
12
years of professional experience
Work History
Assistant Store Manager
TJX Canada- Winners
Calgary, Alberta
2024.11 - Current
- Talent Acquisition & Onboarding: Partner with store leadership on recruitment, candidate interviewing, and structured onboarding/orientation to build a knowledgeable and efficient team.
- Performance Management & Coaching: Conduct regular 1-on-1 performance reviews, evaluate individual progress, and deliver continuous training to establish goals for future Associate development.
- Policy Compliance & Workplace Safety: Enforce corporate policies, Health & Safety procedures, and operational standards to ensure full compliance and a secure environment.
- Policy Compliance & Workplace Safety: Enforce corporate policies, Health & Safety procedures, and operational standards to ensure full compliance and a secure environment.
- Employee Engagement & Communication: Facilitate team huddles to communicate operational objectives, policy updates, and encourage cross-functional collaboration.
- Reporting & Data Analysis: Analyze monthly performance reports and operational metrics to enhance workforce planning, scheduling, and strategic decision-making.
Sales & Administration Manager
Hudson's Bay Company
Calgary, Alberta
2017.10 - 2024.09
- Team Leadership & Sales Performance: Drove departmental sales performance by effectively managing, motivating, and aligning team members to consistently meet and exceed operational and sales targets.
- Talent Management & Onboarding: Managed end-to-end recruitment, goal-setting, 1-on-1 performance coaching, and formal evaluations to build high-performing sales teams.
- HR Operations & Payroll Administration: Administered store payroll (sick leave, vacation, statutory pay, training hours), generated optimized schedules compliant with labour standards, and managed processes for LOAs, internal promotions, and transfers
- Strategic Execution & Business Growth: Contributed to store-level strategic planning by supporting the execution of business initiatives designed to expand customer reach and strengthen market presence.
- Client Relationship & Escalation Management: Built and maintained long-term customer relationships by analyzing client needs, resolving complex service escalations, and establishing high standards for customer retention.
- Associate Relations & De-escalation: Addressed sensitive employee inquiries, conducted objective performance discussions, and documented case specifics for store management.
Receiver
Home Outfitters
Calgary, Alberta
2014.05 - 2017.10
- Policy & Operational Compliance: Executed daily store procedures, inventory audits, and store-to-store product transfers in strict adherence to corporate compliance guidelines.
- Cross-Functional Collaboration: Supported merchandising, marketing, and receiving teams during high-volume operational transitions to maintain store presentation standards.
- Operational Compliance & Auditing: Performed routine inventory audits, store-to-store transfers, and cash management procedures following corporate operating guidelines.
- Store Logistics & Merchandising: Executed floor plan layouts, incoming inventory receiving, and promoted customer loyalty programs to support store targets.
Customer Service Representative
The Brick
Calgary, Alberta
2015.02 - 2015.06
- Customer Escalation Management: Resolved complex complaints and elevated inquiries across phone, email, and in-person channels under demanding conditions.
- Service Alignment & Retention: Partnered with clients through relationship-based communication to address post-purchase service issues and maintain brand loyalty.
- Relationship Building & Problem Solving: Applied empathetic customer service and active listening to address client needs and drive positive service outcomes.
Education
Bachelor of Business Administration - Finance
SAIT Polytechnic
Calgary, AB2015-01
Skills
- Advisory and Communication
- Relationship building and management
- Business development and planning
- HR Administration and Compliance
- Operations oversight
- Associate and Employee Relations
- Customer service management
- Talent Acquisition and Onboarding
Certification
Intermediate First Aid- Level C CPR
Timeline
Assistant Store Manager
TJX Canada- Winners
2024.11 - Current
Sales & Administration Manager
Hudson's Bay Company
2017.10 - 2024.09
Customer Service Representative
The Brick
2015.02 - 2015.06
Receiver
Home Outfitters
2014.05 - 2017.10
Bachelor of Business Administration - Finance
SAIT Polytechnic