Prithvi Chachra
Cloud And Data Analyst
Scarborough,Toronto
Summary
Experienced IT professional with a bachelor's degree in Information Technology and a strong background in Data Analytics. Demonstrated expertise in application development, IT strategy, cloud administration, and customer relationship management. Proficient in MS Excel, MS Outlook, data entry, time management, communication, and telephone skills. Track record of successfully managing consumer satisfaction, data collection, technical infrastructure, and information security.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Customer service representative
Bill Gossling
1 2023 - 2 2024
- Handled inbound and outbound calls for Exeter Finance and CAA Roadside Emergency services
- Developed patience and improved communication skills through customer interactions
- Assisted customers with inquiries, resolved issues, and provided information about services
- Maintained accurate records of customer interactions and transactions
- Demonstrated problem-solving abilities and empathy in high-stress situations.
IT Head
Som Sudha Prakashan
2022.06 - 2023.01
- Conducted regular audits of hardware inventory to ensure proper asset management across the organization''s technology infrastructure.
- Identified bugs and collaborated with technical team to improve system performance and functionality
- Analyzed sales to optimize book sales based on local demographics and sentiments
- Developed and managed the company website using JavaScript, HTML/CSS, and backend development with Java and Python, AWS services
- Managed customer emails and feedback
- Mastered managerial skills in stock management and sales
- Developed IT strategy and led team meetings
- Integrated payment platforms and managed the creation and processing of purchase orders.
Application Development Associate
Accenture
2019.09 - 2022.01
- Efficiently planned and created Business Requirement Documents (BRD)
- Conducted detailed testing in Development environments in SAP and performed performance testing for error detection
- Proactively managed database backup and restore service requests
- Accurately configured release strategies for purchase requisitions and purchase orders
- Effectively communicated with clients and upper management to synchronize workflow
- Received team appreciation for technical efficiency.
- Followed products through pipeline across Software Development Life Cycle (SDLC) models, adapting to fit organizational needs.
Education
Bachelor of Technology - Information Technology
Guru Gobind Singh Indraprastha University
Delhi, India 2015.01 - 2019.05
Data Analytics for Business Decision Making -
Durham College of Arts And Applied Sciences
Canada, Oshawa, ON 2023.01 -
Cloud Administration And Architecture Information Security (Minor Cybersecurity) -
Seneca Polytechnic
North York, ON08.2024
Skills
Shell
Certification
AWS Certified Solutions Architect – Associate
Languages
English
Full Professional
Timeline
AWS Certified Solutions Architect – Associate
2024-08
Microsoft Azure Fundamentals AZ-900s
2024-06
Data Analytics for Business Decision Making -
Durham College of Arts And Applied Sciences
2023.01 -
IT Head
Som Sudha Prakashan
2022.06 - 2023.01
Application Development Associate
Accenture
2019.09 - 2022.01
Bachelor of Technology - Information Technology
Guru Gobind Singh Indraprastha University
2015.01 - 2019.05
Customer service representative
Bill Gossling
1 2023 - 2 2024
Cloud Administration And Architecture Information Security (Minor Cybersecurity) -
Seneca Polytechnic
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