Brand Specialist
Mercedes-Benz Country Hills
Calgary, AB
07.2017 - 01.2019
- Sales Person of the Year 2017 Calgary, Alberta Involved with entire retail sales process, from product presentation to closing deals.
- Managed sales negotiations and financing options.
- Responded to inquiries from potential customers via email and telephone.
- Showcased vehicle features and took customers on test drives in local area.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
- Tracked updates to vehicles, changing markets and customer purchasing trends.
- Consistently exceeded quotas by pursuing and closing sales.
- Implemented strategic improvements to customer service policies and increased overall satisfaction ratings.