Summary
Overview
Work History
Education
Skills
Timeline
Generic

priscillia Erhabor

Winnipeg,Manitoba

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. . Known for successfully handling escalated customer support issues. Proficiency in Microsoft Office, and a commitment to high-quality services Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Market force international
Winnipeg, Manitoba
07.2024 - 09.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Life Coach Coordinator

Can do people
Winnipeg, Manitoba
07.2023 - 05.2024
  • Developed and implemented individualized life coaching plans for clients.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Interpreted and explained work procedures and policies to brief staff.
  • Conducted one-on-one sessions with clients to discuss progress towards goals and strategies for improvement.
  • Monitored client progress and reported any changes in behavior or health conditions to supervisor.
  • Provided emotional support to individuals with physical or mental disabilities.

Data Entry Clerk

Pinnacle staffing solutions
Winnipeg, Manitoba
11.2022 - 04.2023
  • Scanned and stored files and records electronically to reduce paper files and secure data.
  • Collected and organized information for entry, prioritizing entries to increase efficiency.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Maintained database by entering new and updated customer and account information.
  • Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
  • Reviewed and updated account information in company computer system.
  • Followed data program techniques and procedures to maintain data entry requirements.
  • Exceeded quality goals to support team productivity.
  • Contacted customers via phone or email to address data inquiries.

Market Research Interviewer

Vision research
Remote
09.2021 - 11.2022
  • Conducted in-depth interviews with target customers to understand their needs and preferences.
  • Compiled results into reports for senior management review.
  • Conducted telephone interviews with consumers regarding products and services they have purchased or used recently.
  • Administered polite and effective customer service to encourage interview engagement.

Customer Service Representative

TTEC
Remote
06.2022 - 09.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Fundraiser

fundraising direct
Remote
07.2022 - 07.2022
  • Raised funds by coordinating events.
  • Raised awareness and attracted donors through marketing campaigns.
  • Developed projections for annual revenues, including donations, sales and grants to support cash flow management.
  • Achieved fundraising goals by enacting public communication and outreach programs.
  • Spearheaded fundraising efforts in support of community health organizations.

Telephone Interviewer

Elemental data collection
Winnipeg, MB
01.2022 - 06.2022
  • Made outbound phone calls to collect information from participants.
  • Recorded information about calls and attempts to contact individuals.
  • Notified phone interview participants of set information and interview's purpose.
  • Conducted 100 telephone interviews each day to meet company-assigned quotas.
  • Achieved customer satisfactions ratings of 65%.
  • Conducted surveys to measure customer satisfaction and identify top issues.
  • Gathered, recorded and transcribed interview questions and responses and performed data analysis using computer programs and other systems.
  • Focused and observant of individuals' verbal and non-verbal communication cues.

Education

University Of Manitoba
Winnipeg, MB
05.2025

Bachelor of Arts - Economic Studies

University of Manitoba
Winnipeg, MB
05-2024

Skills

  • File Management
  • Document processing
  • Scheduling
  • Account updating
  • Complaint resolution
  • Product Knowledge
  • Data Entry
  • Project Scheduling
  • Program Organization
  • Microsoft Office Suite (Excel, Word, Outlook)
  • Strong organizational and multitasking skills
  • Excellent verbal and written communication
  • Ability to work efficiently under pressure in a fast-paced environment
  • Exceptional attention to detail and problem-solving skills

Timeline

Customer Service Representative

Market force international
07.2024 - 09.2024

Life Coach Coordinator

Can do people
07.2023 - 05.2024

Data Entry Clerk

Pinnacle staffing solutions
11.2022 - 04.2023

Fundraiser

fundraising direct
07.2022 - 07.2022

Customer Service Representative

TTEC
06.2022 - 09.2022

Telephone Interviewer

Elemental data collection
01.2022 - 06.2022

Market Research Interviewer

Vision research
09.2021 - 11.2022

University Of Manitoba

Bachelor of Arts - Economic Studies

University of Manitoba
priscillia Erhabor