priscillia Erhabor
Winnipeg,Manitoba
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. . Known for successfully handling escalated customer support issues. Proficiency in Microsoft Office, and a commitment to high-quality services Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Market force international
Winnipeg, Manitoba
07.2024 - 09.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Life Coach Coordinator
Can do people
Winnipeg, Manitoba
07.2023 - 05.2024
- Developed and implemented individualized life coaching plans for clients.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Interpreted and explained work procedures and policies to brief staff.
- Conducted one-on-one sessions with clients to discuss progress towards goals and strategies for improvement.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Provided emotional support to individuals with physical or mental disabilities.
Data Entry Clerk
Pinnacle staffing solutions
Winnipeg, Manitoba
11.2022 - 04.2023
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Maintained database by entering new and updated customer and account information.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Reviewed and updated account information in company computer system.
- Followed data program techniques and procedures to maintain data entry requirements.
- Exceeded quality goals to support team productivity.
- Contacted customers via phone or email to address data inquiries.
Market Research Interviewer
Vision research
Remote
09.2021 - 11.2022
- Conducted in-depth interviews with target customers to understand their needs and preferences.
- Compiled results into reports for senior management review.
- Conducted telephone interviews with consumers regarding products and services they have purchased or used recently.
- Administered polite and effective customer service to encourage interview engagement.
Customer Service Representative
TTEC
Remote
06.2022 - 09.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
Fundraiser
fundraising direct
Remote
07.2022 - 07.2022
- Raised funds by coordinating events.
- Raised awareness and attracted donors through marketing campaigns.
- Developed projections for annual revenues, including donations, sales and grants to support cash flow management.
- Achieved fundraising goals by enacting public communication and outreach programs.
- Spearheaded fundraising efforts in support of community health organizations.
Telephone Interviewer
Elemental data collection
Winnipeg, MB
01.2022 - 06.2022
- Made outbound phone calls to collect information from participants.
- Recorded information about calls and attempts to contact individuals.
- Notified phone interview participants of set information and interview's purpose.
- Conducted 100 telephone interviews each day to meet company-assigned quotas.
- Achieved customer satisfactions ratings of 65%.
- Conducted surveys to measure customer satisfaction and identify top issues.
- Gathered, recorded and transcribed interview questions and responses and performed data analysis using computer programs and other systems.
- Focused and observant of individuals' verbal and non-verbal communication cues.
Education
University Of Manitoba
Winnipeg, MB05.2025
Bachelor of Arts - Economic Studies
University of Manitoba
Winnipeg, MB05-2024
Skills
- File Management
- Document processing
- Scheduling
- Account updating
- Complaint resolution
- Product Knowledge
- Data Entry
- Project Scheduling
- Program Organization
- Microsoft Office Suite (Excel, Word, Outlook)
- Strong organizational and multitasking skills
- Excellent verbal and written communication
- Ability to work efficiently under pressure in a fast-paced environment
- Exceptional attention to detail and problem-solving skills
Timeline
Customer Service Representative
Market force international
07.2024 - 09.2024
Life Coach Coordinator
Can do people
07.2023 - 05.2024
Data Entry Clerk
Pinnacle staffing solutions
11.2022 - 04.2023
Fundraiser
fundraising direct
07.2022 - 07.2022
Customer Service Representative
TTEC
06.2022 - 09.2022
Telephone Interviewer
Elemental data collection
01.2022 - 06.2022
Market Research Interviewer
Vision research
09.2021 - 11.2022
University Of Manitoba
Bachelor of Arts - Economic Studies
University of Manitoba
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