Priscilla Omari Somuah
Halifax,NS
Summary
Results-driven Claims Adjuster with a strong track record in liability assessment, negotiation, and policy interpretation. Skilled in managing high-volume caseloads, gathering and analyzing evidence, and collaborating with legal, vendors, and technical experts to achieve fair settlements. Adept at customer communication, documentation, and risk assessment. Ready to transition expertise into bodily injury claims management, leveraging deep understanding of claims processes and exceptional interpersonal skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Catastrophe Claims Adjuster
TD Insurance
10.2023 - Current
- Manage complex multi-party claims, including injury-related cases, ensuring fair settlements through fact gathering, policy analysis and negotiation.
- Manage catastrophe claims caseload for timely resolution, ensuring client satisfaction and maintaining company reputation.
- Document field investigations, including photographs, reports, and third-party statements, ensure accuracy and compliance with regulatory standards.
- Deliver prompt and accurate claim payments to policyholders, maintaining the company's reputation for exceptional customer service.
- Build strong relationships with vendors and contractors, fostering collaboration in achieving mutually beneficial outcomes during the claims process.
- Document information gathered in the field and uploaded data to the company database for efficient processing using XactAnalysis, Exclaims and ClaimsXperience.
- Contribute to a positive team environment by sharing industry knowledge, offering assistance to colleagues as needed and actively participating in ongoing professional development opportunities.
Short Term Assignment Claims: Repairable
TD Insurance
04.2023 - 10.2023
- Touch base with insureds and body shops on behalf of Licensed Claims Adjustors and relay information to them.
- Performed activities within my scope in timely manner.
- Wrap up claims on behalf of licensed claims adjusters.
- Performed 20- and 40-day claim reviews, monitoring claim progression and ensuring documentation met company and legal requirements.
Insurance Advisor: FLEX
TD Insurance
10.2022 - 04.2023
- Working on Same Day Callback project to help drive sales for auto and residential insurance.
- Worked on TD Myinsurance campaign to sign clients up for our online insurance portal to help clients with different avenues to check on their insurance products and maintain their policies themselves if they wanted to at their convenience.
Insurance Advisor
TD Insurance Halifax
08.2021 - 10.2022
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Calculated premiums and established payment methods.
- Obtained underwriting approval by completing application for coverage.
- Maintained high standards of customer service by building relationships with clients.
- Promoted client loyalty through attention to detail and relationship-building.
- Remained current on all company philosophies and procedures.
- Responsible for achieving goals related to insurance advice and solutions.
Customer Solutions Sales: Mortgages
Scotiabank
11.2020 - 07.2021
- Renewed mortgages and ensured customers are put into the right mortgage packages.
- Connected customers and potential customers to an appropriate financial advisor for further in person assistance.
- Developed and customized sales techniques to successfully sell and up-sell mortgage packages and new services to new and existing customers.
- Developed and implemented restructuring solutions, training programs and process improvement initiatives to boost performance.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Customer Care Advisor: Loan & Mortgages
Scotiabank
02.2020 - 11.2020
- Maintained Loan and Mortgage accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Documented conversations with customers to track requests, problems and solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Reviewed account and service histories to identify trends and issues.
Customer Care Advisor
Scotiabank
07.2019 - 02.2020
- Assisted with account maintenance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated difficult calls by allowing customers vent, listen, whilst maintaining a calm and friendly demeanor.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Upheld privacy and security requirements established by following compliance with every interaction with customers.
Education
Insurance Institute of Canada
HAAG Education – Level 1 Certification
Bachelor of Arts - Geography
Saint Mary's University Halifax
Halifax, NSSkills
- Settlement Negotiation
- Statement Taking
- Policy Interpretation
- Caseload Management
- Dispute Resolution
- Fraud Detection
- Conflict Resolution
- Multitasking in High-Pressure Environments
- Liability Assessment
- Third-Party Coordination
Certification
- Adjuster's licenses in New Brunswick, Newfoundland and Prince Edward Island
Timeline
Catastrophe Claims Adjuster
TD Insurance
10.2023 - Current
Short Term Assignment Claims: Repairable
TD Insurance
04.2023 - 10.2023
Insurance Advisor: FLEX
TD Insurance
10.2022 - 04.2023
Insurance Advisor
TD Insurance Halifax
08.2021 - 10.2022
Customer Solutions Sales: Mortgages
Scotiabank
11.2020 - 07.2021
Customer Care Advisor: Loan & Mortgages
Scotiabank
02.2020 - 11.2020
Customer Care Advisor
Scotiabank
07.2019 - 02.2020
Insurance Institute of Canada
HAAG Education – Level 1 Certification
Bachelor of Arts - Geography
Saint Mary's University Halifax
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