Anthony Osiegbu
Winnipeg,Canada
Summary
I am a dependable, motivated, competent, and personable individual with vast insurance experience.
Overview
24
24
years of professional experience
Work History
Catastrophe Claims Adjuster
Wawanesa Mutual Insurance
01.2023 - Current
- Maintained detailed records of all claims handled, resulting in accurate reporting and data analysis for management review.
- Identify subrogation opportunities through careful investigation of loss circumstances, maximizing recovery efforts for the insurer.
- Deliver prompt and accurate claim payments to policyholders, maintaining the company''s reputation for exceptional customer service.
- Enhance operational efficiency within the Catastrophe Team by suggesting improvements in processes based on direct experience handling claims.
- Manage catastrophe claims caseload for timely resolution, ensuring client satisfaction and maintaining company reputation.
- Answer customer questions regarding deductibles.
- Prepared summaries of damage, payments, and policy coverage.
- Negotiate with policyholders and claimants to reach mutually satisfactory resolutions.
- Proactively manage workload during high-volume catastrophe events, prioritizing urgent cases for prompt attention.
- Build strong relationships with vendors and contractors, fostering collaboration in achieving mutually beneficial outcomes during the claims process.
- Anticipate potential coverage disputes by meticulously reviewing policy provisions and endorsements.
- Increased policyholder trust and confidence in the brand by providing exceptional customer service during the claims process.
- Leverage technical expertise to accurately estimate repair costs using industry-standard software applications like Xactimate.
- Contribute to a positive team environment by sharing personal industry knowledge and experiences, offering assistance to colleagues as needed, by way of collaboration and actively participating in ongoing professional development opportunities.
- Documented information gathered in field and uploaded data to company database for efficient processing using Guidewire ClaimCenter.
Catastrophe Claims Adjuster
Wawanesa Mutual Insurance
01.2023 - Current
- Maintained detailed records of all claims handled, resulting in accurate reporting and data analysis for management review.
- Identify subrogation opportunities through careful investigation of loss circumstances, maximizing recovery efforts for the insurer.
- Deliver prompt and accurate claim payments to policyholders, maintaining the company''s reputation for exceptional customer service.
- Enhance operational efficiency within the Catastrophe Team by suggesting improvements in processes based on direct experience handling claims.
- Manage catastrophe claims caseload for timely resolution, ensuring client satisfaction and maintaining company reputation.
- Answer customer questions regarding deductibles.
- Prepared summaries of damage, payments, and policy coverage.
- Negotiate with policyholders and claimants to reach mutually satisfactory resolutions.
- Proactively manage workload during high-volume catastrophe events, prioritizing urgent cases for prompt attention.
- Build strong relationships with vendors and contractors, fostering collaboration in achieving mutually beneficial outcomes during the claims process.
- Anticipate potential coverage disputes by meticulously reviewing policy provisions and endorsements.
- Increased policyholder trust and confidence in the brand by providing exceptional customer service during the claims process.
- Leverage technical expertise to accurately estimate repair costs using industry-standard software applications like Xactimate.
- Contribute to a positive team environment by sharing personal industry knowledge and experiences, offering assistance to colleagues as needed, by way of collaboration and actively participating in ongoing professional development opportunities.
- Documented information gathered in field and uploaded data to company database for efficient processing using Guidewire ClaimCenter.
Catastrophe Claims Adjuster
Wawanesa Mutual Insurance
01.2023 - Current
- Maintained detailed records of all claims handled, resulting in accurate reporting and data analysis for management review.
- Identify subrogation opportunities through careful investigation of loss circumstances, maximizing recovery efforts for the insurer.
- Deliver prompt and accurate claim payments to policyholders, maintaining the company''s reputation for exceptional customer service.
- Enhance operational efficiency within the Catastrophe Team by suggesting improvements in processes based on direct experience handling claims.
- Manage catastrophe claims caseload for timely resolution, ensuring client satisfaction and maintaining company reputation.
- Answer customer questions regarding deductibles.
- Prepared summaries of damage, payments, and policy coverage.
- Negotiate with policyholders and claimants to reach mutually satisfactory resolutions.
- Proactively manage workload during high-volume catastrophe events, prioritizing urgent cases for prompt attention.
- Build strong relationships with vendors and contractors, fostering collaboration in achieving mutually beneficial outcomes during the claims process.
- Anticipate potential coverage disputes by meticulously reviewing policy provisions and endorsements.
- Increased policyholder trust and confidence in the brand by providing exceptional customer service during the claims process.
- Leverage technical expertise to accurately estimate repair costs using industry-standard software applications like Xactimate.
- Contribute to a positive team environment by sharing personal industry knowledge and experiences, offering assistance to colleagues as needed, by way of collaboration and actively participating in ongoing professional development opportunities.
- Documented information gathered in field and uploaded data to company database for efficient processing using Guidewire ClaimCenter.
Insurance Broker
Jem Insurance Brokers
11.2022 - 12.2022
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Collaborated with underwriters to negotiate favorable terms for clients, ensuring competitive pricing and comprehensive coverage.
- Calculated quotes and educated potential clients on insurance options.
- Enhanced customer loyalty by delivering timely and accurate policy updates and renewal information.
- Streamlined the insurance application process, resulting in faster approvals and increased efficiency.
- Sold Homeowners and Personal Property insurance policies to new and existing customers.
Insurance Broker
Jem Insurance Brokers
11.2022 - 12.2022
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Collaborated with underwriters to negotiate favorable terms for clients, ensuring competitive pricing and comprehensive coverage.
- Calculated quotes and educated potential clients on insurance options.
- Enhanced customer loyalty by delivering timely and accurate policy updates and renewal information.
- Streamlined the insurance application process, resulting in faster approvals and increased efficiency.
- Sold Homeowners and Personal Property insurance policies to new and existing customers.
Insurance Advisor
Western Financial Group; Wyatt Dowling Insurance Brokers
11.2021 - 10.2022
- Assist Clients in processing and settlement of claims; interpreting policy documents to Clients resulting in prompt and clear client service
- Organized incoming claims, including entering data into the claims system and distributing relevant information to the appropriate staff
- Reconciled and processed payments from the Insurer to the Client and ensured Clients paid a premium when due
- Process endorsements when in a timely manner
- Maintained knowledge of deductible amounts of Clientès claims to ensure accurate information was being provided to them
- Analyze Clients' current insurance policies and suggest additions or changes, ensuring clients receive the best coverage tailored to their needs
- Advised Clients on various Insurance packages specific to them, thereby avoiding multiple covers and reducing their premium demands
- Educated prospective Clients on the values of Insurance and its immense benefits through individual meetings, thereby building trust and increasing the Agency's customer base
- Explained various policies' features to current and prospective clients through telephone discussions to ensure a clear understanding of the product offered
- Maintained the steady transmission of Clients' data for further analysis between the Agency and Underwriters via email to increase effectiveness
- Provided quotes and promoted products for building, contents and vehicle insurance.
- Regularly reviewed existing client portfolios, identifying opportunities for upselling or cross-selling additional products that met their evolving needs.
- Managed a diverse portfolio of clients, consistently meeting individual needs while maximizing revenue growth.
- Sought out new clientele through face-to-face contact, telephone conversations and email correspondence.
Personal Lines Manager
Gallagher Canada Limited
09.2019 - 01.2021
Business Development Manager
Sparks-Derron Limited
05.2016 - 01.2019
Insurance Portfolio Manager
Cousins Nigeria Limited
02.2005 - 01.2019
Client Manager
Emokos Insurance Agencies
07.2006 - 01.2013
Insurance Sales Representative
Emokos Insurance Agencies
09.2000 - 01.2006
Education
Chattered Insurance Professional in View -
Insurance Institute of Canada
Manitoba Public Insurance Certification -
Winnipeg, MB12.2019
Insurance Council of Manitoba Certification -
Winnipeg, MB12.2019
Political Science/ Adult Education
University of Ibadan
Ibadan, Nigeria01.2004
Skills
- Passion for Sales
- Excellent Interpersonal Skills
- Extensive Knowledge of Insurance Products
- Time Management
- Technical Skills
- Presentation Skills
- Detail Oriented and Accuracy
- Communication, Influencing & Negotiation skills
- Problem-Solving & Analytical abilities
- Compliance
- Numerical Ability
- Customer Service & Client Relationships
- Process Improvement
- Organizational Skills
- Written and Verbal Communication Skills
- Team Work
- Confidentiality & Integrity
- Decision Making
- Microsoft Office
- Policy interpretation
- Customer service
- Problem-solving
- Attention to detail
- Critical thinking
- Active listening
- Verbal and written communication
- Decision-making
- Claims processing
- Data entry
- Settlement negotiation
- Coverage assessments
- Property claims
- Claims file documentation
- Insurance policy coverage expertise
- Insurance policy knowledge
- Teamwork and collaboration
- Manitoba, Prince Edward Island claims adjuster license
Languages
English
Full Professional
Interests
- Fundraising Events
- Volunteer Work
- Participating in fundraising events to support local charities through community projects
Timeline
Catastrophe Claims Adjuster
Wawanesa Mutual Insurance
01.2023 - Current
Catastrophe Claims Adjuster
Wawanesa Mutual Insurance
01.2023 - Current
Catastrophe Claims Adjuster
Wawanesa Mutual Insurance
01.2023 - Current
Insurance Broker
Jem Insurance Brokers
11.2022 - 12.2022
Insurance Broker
Jem Insurance Brokers
11.2022 - 12.2022
Insurance Advisor
Western Financial Group; Wyatt Dowling Insurance Brokers
11.2021 - 10.2022
Personal Lines Manager
Gallagher Canada Limited
09.2019 - 01.2021
Business Development Manager
Sparks-Derron Limited
05.2016 - 01.2019
Client Manager
Emokos Insurance Agencies
07.2006 - 01.2013
Insurance Portfolio Manager
Cousins Nigeria Limited
02.2005 - 01.2019
Insurance Sales Representative
Emokos Insurance Agencies
09.2000 - 01.2006
Insurance Council of Manitoba Certification -
Chattered Insurance Professional in View -
Insurance Institute of Canada
Manitoba Public Insurance Certification -
Political Science/ Adult Education
University of Ibadan
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