Priscilla Dillon
Lancaster,CA
Summary
Experienced IT professional with strong background in system administration, network security, and technical support. Skilled in troubleshooting, software installation, and optimizing IT infrastructure for peak performance. Known for effective team collaboration and adaptability in dynamic environments, consistently delivering reliable results.
Overview
14
14
years of professional experience
Work History
IT Specialist
Westside Union School District
12.2024 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Provided exceptional customer service by promptly addressing problems reported by end users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
- Trained employees on new technologies, increasing competency levels across the organization.
- Used ticketing systems to manage and process support actions and requests.
Information Technology Technician
Westside Union School District
08.2023 - 12.2024
- Improved communication between IT department and end-users through clear explanations of complex technical concepts in easily understood terms when providing support or instruction.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Collaborated with cross-functional teams to successfully complete large-scale IT projects within established deadlines.
- Increased user satisfaction by providing prompt and effective technical support to end-users experiencing issues with computer systems or software applications.
Support Services Assistant
Department of Rehabilitation
05.2022 - 08.2023
- Accurately and efficiently inputted data into electronic databases
- Managed cases effectively by coordinating services and advocating for clients' needs
- Assisted clients in successfully navigating complex systems to obtain required resources
- Connected clients with relevant community resources based on their specific requirements
- Processed documents to ensure accuracy and compliance in a timely and organized manner.
Office Manager
Household Appliance Service
02.2019 - 12.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Administrative Assistant / Receptionist
Just 1 Fitness
01.2018 - 01.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Paraeducator
Lancaster School District
12.2014 - 07.2016
- Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
Box Office Cashier
Cinemark
04.2011 - 07.2014
- Enhanced customer satisfaction by efficiently processing ticket transactions and promptly addressing inquiries.
- Contributed to increased revenue by upselling promotional deals and special event packages.
- Adhered to company policies regarding refunds and exchanges, ensuring consistent application across all transactions.
- Ensured positive theater experiences for patrons, providing outstanding customer service in all interactions.
- Handled cash discrepancies with accuracy, reconciling end-of-shift reports to maintain financial integrity.
Education
Bachelor of Science - Computer Science
College of The Canyons
Santa Clarita, CA12.2027
H.S Diploma -
Lancaster High School
Lancaster, CA05.2010
Skills
- Hardware Installation
- IT Asset Management
- Software configuration
- Attention to Detail
- Device configuration
- Problem-solving abilities
- Customer Service
- Microsoft Windows and Office
- Excellent Communication
- IT Troubleshooting
- Remote Technical Support
- IT Help Desk Services
Languages
Spanish
Native or Bilingual
Timeline
IT Specialist
Westside Union School District
12.2024 - Current
Information Technology Technician
Westside Union School District
08.2023 - 12.2024
Support Services Assistant
Department of Rehabilitation
05.2022 - 08.2023
Office Manager
Household Appliance Service
02.2019 - 12.2021
Administrative Assistant / Receptionist
Just 1 Fitness
01.2018 - 01.2019
Paraeducator
Lancaster School District
12.2014 - 07.2016
Box Office Cashier
Cinemark
04.2011 - 07.2014
Bachelor of Science - Computer Science
College of The Canyons
H.S Diploma -
Lancaster High School
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