Matthew Gorman
Lancaster
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
6
6
years of professional experience
Work History
Computer Technician
Pc Mechanics
02.2020 - 07.2024
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Linked computers to network and peripheral equipment.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Maintained office PCs, networks and mobile devices.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Configured systems according to prescribed software and hardware frameworks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Sales Technician
Race Communication
08.2024 - Current
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Attended monthly sales meetings and quarterly sales trainings.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Commercial Custodian
Linda Lee's Cleaning Service
03.2019 - 09.2023
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Kept building spaces premises clean inside and outside.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
Education
High School Diploma -
Gorman Learning Center
Lancaster, CA06-2024
Skills
- Account development
- Network development
- Customer service
- Inside and outside sales
- Closing techniques
- Network testing
- Server installations
- Issue diagnosis and resolution
- Hardware and software installation
- Wire pulling
- Cable Management
- Technical Support
- Field Support
- Hardware configuration
Timeline
Sales Technician
Race Communication
08.2024 - Current
Computer Technician
Pc Mechanics
02.2020 - 07.2024
Commercial Custodian
Linda Lee's Cleaning Service
03.2019 - 09.2023
High School Diploma -
Gorman Learning Center
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