Priscilla Licea
Manteca
Summary
Highly organized Test Scheduler with background in planning, coordinating and overseeing testing activities. Possess strong skills in project management, communication, problem-solving, and working under pressure. Previous roles have demonstrated ability to improve efficiency, meet deadlines, and ensure seamless execution of testing processes. Recognized for proactive approach and commitment to quality assurance.
Overview
1
1
year of professional experience
Work History
Surgery/Test Scheduler
Alpine Orthopaedic Medical Group
Stockton
09.2024 - Current
- Determined the most efficient timeline for completing a given assignment while ensuring optimal resource utilization.
- Communicated schedule changes effectively throughout the organization when necessary.
- Performed data entry into computer systems for tracking purposes.
- Scheduled and confirmed appointments.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Received and distributed mail, letters and packages.
- Answered phones and routed voicemails to respective employees.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Coordinated with other departments regarding resources needed for specific projects.
- Performed administrative tasks such as filing documents, entering data into the computer system, and updating patient records.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Answered phone calls in a timely manner, responding to patient inquiries and routing calls as necessary.
- Ensured compliance with HIPAA regulations regarding the protection of confidential health information at all times.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Scheduled follow-up appointments as designated by physician.
Education
High School Diploma -
Stagg High School
Stockton, California05-2022
Skills
- Appointment scheduling
- Data entry
- Resource coordination
- Patient record management
- Customer service
- Call handling
- Effective communication
- Time management
- Problem solving
Timeline
Surgery/Test Scheduler
Alpine Orthopaedic Medical Group
09.2024 - Current
High School Diploma -
Stagg High School