Asianna Xayasanh
Fresno
Summary
Administrative Assistant with Medical Assistant Front Office
Overview
11
11
years of professional experience
1
1
Certification
Work History
Surgery Receptionist / Surgery Scheduler
Regional Hand Center
Fresno
08.2023 - Current
- Greeted patients warmly and directed them to appropriate services.
- Managed appointment schedules and coordinated with medical staff efficiently.
- Answered phone inquiries and provided information about services offered.
- Maintained patient records and ensured confidentiality of information.
- Organized office supplies and maintained a clean, welcoming reception area.
- Collaborated with team members to improve patient flow and service delivery.
- Handled incoming mail and distributed correspondence to relevant departments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Verified visitors' identification cards before allowing access to the building.
- Monitored office supplies inventory and placed orders when necessary.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Scheduled surgeries using electronic health record systems for efficient patient management.
- Coordinated with medical staff to confirm surgical dates and availability.
- Communicated with patients regarding pre-operative instructions and appointment details.
- Managed insurance authorizations to ensure coverage for surgical procedures.
- Collaborated with the operating room team to streamline scheduling processes.
- Resolved scheduling conflicts by adjusting appointments and notifying team members.
- Maintained accurate records of patient information and surgery schedules in databases.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Created and managed surgical schedules for multiple surgeons.
- Performed data entry into various computer systems related to surgery scheduling.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Scheduled follow-up appointments as designated by physician.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Adhered to HIPAA guidelines when handling confidential information.
- Provided patient education and answered questions regarding the surgery process.
- Checked patient insurance and collected pre-authorizations from providers.
- Distributed treatment and procedural information to patients.
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
- Monitored and updated patient records in the electronic medical record system.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
- Verified accuracy of billing information prior to submitting claims.
- Managed appointment reminders for upcoming surgeries via phone or mailers.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Medical Front Office Specialist
CCFMG
Fresno
01.2021 - 08.2023
- Greet incoming and outgoing patients and visitors with a warm and friendly welcome.
- Answer the telephone by the third ring in a friendly, professional manner.
- Take complete and accurate messages with the current date and time and delivers messages to the appropriate party as soon as possible.
- Schedule patient appointments for each physician, using their individual protocols. When booking a new patient appointment, sends a new patient information packet.
- At patient Check in, completes and or updates patient information on chart for the medial assistants; checks authorizations and scans info patient account; accepts co-payments; makes copy of insurance information/card, and; follows red flag policy confirming patients identification, including taking patients photo and verifying two forms of patient identification.
- At patient check out, schedule any follow up appointments with providers.
- Performs data entry of patients demographics, referrals and billing information
- Sorts and distribute incoming faxes and mail
- Balances cash drawer daily and prepares daily deposit. Maintains cash log records for managers review
- Makes patient confirmations calls are directed
- Provides back up assistance to other office staff members and performs other administrative duties as assigned
- Maintain l, cleans and organizes the patient reception area as needed
- Inventories and stocks office supplies
Receptionist/Office Assistant
Keiser Corporation
Fresno
09.2020 - 01.2021
- Handle customer service greeting
- Assist in dealing with multi-line phone
- Answered telephoned, directed calls, and took messages, email
- General office duties such as photocopying a variety of files, alpha-numerical filing, managing confidential records, and data entry
- Answered telephone, directed calls, and took messages, email, fax, file and copying in office environment.
- Maintain professional contact with customers
- Answers questions in person or on telephone
- Administer onboarding; new hire process, including pre-employment requirements, compiling new hire packages, orientation, and conducting exit interviews
- Participate and organize HR events, open enrollment for benefits, and training
- Respond to employment-related inquiries from applicants, employees, and managers
General Laborer
Mia Bella Food
Fresno
07.2018 - 08.2020
- Handle customer service greeting
- Handle sorting/packing
- Handle lifting
- Operate machines
- Clean machines
- Maintain professional contact with customers
- Participate on the assembly line
Waitress
Wattany Restaurant
Fresno
07.2016 - 07.2018
- Handle customer service
- Manage phone calls to place orders
- Manage customers' orders when they came inside the restaurant
- Maintain professional contact with customers
- Received cash and completed credit card transaction for customer purchases
- Count money in the register at the end of shift for cash reconciliation
- Maintained a clean work area by sweeping, mopping, and washing dishes
Customer Service Representative
Alorica
01.2016 - 07.2018
- Assist in dealing with multi-line phone
- Troubleshoot devices
- Input customers calls
- Explain to customers issues
- Advise other alternatives
LCC Corp Member
EOC LCC
Fresno
01.2015 - 01.2016
- Handle customer service greeting
- Handle sorting/packing recyclables
- Handle lifting recyclables
- Operate machines
- Maintain professional contact with customers
Education
High School Diploma -
Youth Build Charter School
ClovisSkills
- General labor work
- Machine operation
- Pallet jack operation
- Assembly line sorting
- Waitressing
- Bartending
- Leadership
- Management
- Organization
- Customer service
- Communication
- Punctuality
- Efficiency
- Fast-paced work
- Diversity awareness
- Multi-line telephone system
- 10 key data entry
- Alpha filing
- Account management
- Outlook
- Word
- Excel
- Access
- PowerPoint
- QuickBooks
- Internet
- ICD-10
- CPT coding
- Medical coding
- Adult education
- Appointment scheduling
- Patient record management
- Electronic health records
- Insurance verification
- Surgical coordination
- Customer relationship management
- Data entry accuracy
- Office organization
- Conflict resolution
- Effective communication
- Time management
- Problem solving
- Attention to detail
- Customer and client relations
- Customer/Client relations
- Positive and professional
- Greeting and seating clients
- Front desk operations
Certification
- Administrative Assistant with Medical Assistant Front Office, Clovis Adult Education, 08/19/21
- Medical Terminology, Clovis Adult Education, 08/19/21
- Medical Billing/Coding, Clovis Adult Education, 08/19/21
- HIPPA, Clovis Adult Education, 08/19/21
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Surgery Receptionist / Surgery Scheduler
Regional Hand Center
08.2023 - Current
Medical Front Office Specialist
CCFMG
01.2021 - 08.2023
Receptionist/Office Assistant
Keiser Corporation
09.2020 - 01.2021
General Laborer
Mia Bella Food
07.2018 - 08.2020
Waitress
Wattany Restaurant
07.2016 - 07.2018
Customer Service Representative
Alorica
01.2016 - 07.2018
LCC Corp Member
EOC LCC
01.2015 - 01.2016
High School Diploma -
Youth Build Charter School