PRISCILLA LEGASPI
Beamsville,ON
Summary
Experienced in front-line customer service, excels at creating welcoming environments and ensuring smooth operations. Multitasking abilities allow for efficient handling of inquiries and issue resolution. Strong team player focused on collaboration and achieving results. Adaptable to changing needs and priorities, known for reliability, excellent communication skills, and positive attitude.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Front of House Employee
Pizza Di Nonna
04.2023 - Current
- Maintained a clean and welcoming environment for guests
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Partnered with back-of-house management in order to maintain seamless communication between teams
Perscription Delivery Manager
Canada Distribution Security Services
03.2017 - 02.2021
- Managed driver schedule and employee training.
- Kept in contact with each Pharmacy for quality and emergency situations.
- Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
Food Server / Cocktail Server
The Waterstreet Cooker
02.2018 - 04.2019
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Server/Bartender
Newfoundlander
07.2016 - 04.2017
- Managed multiple tables at once while ensuring needs were met
- Closed and reconcile cash accounts at the end of the night
- Assisted in creating menu layout
Server/Bartender
Master Q Billiards
02.2015 - 02.2016
- Greeted guests promptly, assign with billiards tables
- Delivered and monitored guests food & beverage needs
- Cleaned all respected areas throughout shift
Server
Eggsmart Restaurant
01.2014 - 08.2015
- Courteous fast-paced breakfast service
- Opening / Closing duties, including restocking, cleaning, and cutlery
- Kept drinks full and table clear of used items or trash
Server
Milestones Restaurant
08.2010 - 03.2013
- Shadowed lead server to learn restaurant procedures
- Proficiently attended to guests needs and requests
- Suggested additional appetizer and dessert options to increase totals
Cocktail Server
Edgewater Casino
01.2007 - 07.2010
- Dealt with high stress, high volume environment
- Memorized weekly and daily food & beverage specials
- Cash-handling and bartending experience
Education
Hospitality Management Diploma -
Seneca College
01.2017
Hospitality Management -
Vancouver Community College
01.2012
Skills
- 15 years background in Hospitality
- Quick learner
- Physically fit
- Conflict Resolution
- Excellent menu knowledge
- Ability to handle fast-paced environment
- Point of Sale (POS) system operation
- Organized and detail-oriented
- Strong relationship builder
- Friendly and attentive
Certification
Certified Guest Service Professional Certified Guest Service Professional
AHLEI - American Hotel & Lodging Educational Institute
Issued Mar 2014
Timeline
Front of House Employee
Pizza Di Nonna
04.2023 - Current
Food Server / Cocktail Server
The Waterstreet Cooker
02.2018 - 04.2019
Perscription Delivery Manager
Canada Distribution Security Services
03.2017 - 02.2021
Server/Bartender
Newfoundlander
07.2016 - 04.2017
Server/Bartender
Master Q Billiards
02.2015 - 02.2016
Server
Eggsmart Restaurant
01.2014 - 08.2015
Server
Milestones Restaurant
08.2010 - 03.2013
Cocktail Server
Edgewater Casino
01.2007 - 07.2010
Hospitality Management -
Vancouver Community College
Certified Guest Service Professional Certified Guest Service Professional
AHLEI - American Hotel & Lodging Educational Institute
Issued Mar 2014
Hospitality Management Diploma -
Seneca College
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