Joline Lloyd
Toronto,ON
Summary
Seeking a position where I will have the opportunity to use my existing skills while gaining knowledge and experience to serve company goals and initiatives. To be part of and support a positive and motivating environment for myself and co-workers, while providing a high level of service to both clientele and management. Organized Data Entry Keyer with track record of accuracy in fast-paced environments. Punctual and reliable employee committed to thoroughness and quality.
Overview
6
6
years of professional experience
Work History
Front of House Employee
Juniors Pizzeria
09.2020 - 09.2023
- Dispatching delivery routes with in house drivers to ensure timely and professional service
- Using logistics and foresight as a team effort to anticipate and resolve challenges during service
- Frequent sanitation and preparation of food service and customer spaces
- Inventory management and procurement
- Worked with managers to report and resolve customer issues or concerns.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Server
Vesuvio Pizzeria & Spaghetti House
11.2017 - 03.2020
- Offering professional and courteous service to guests
- An understanding of food allergies, sensitivities, dietary restrictions, and how to offer alternatives for guest safety and satisfaction
- Clear and regular communication with Chefs, kitchen staff, and coworkers to move as a team during and prior to service
- Ensuring the guest experience and enjoyment as a top priority
- Trained new employees on restaurant procedures and plating techniques.
Education
Addictions Counselor and Community Service Worker -
Everest College
01.2011
School of Community and Justice Services -
Humber College
Secondary School Diploma -
Thornhill Secondary School
Skills
- Ability to understand and fulfill the needs of customers/clientele on an individual basis
- Adaptable and intuitive
- Warm, professional, caring communication
- A reliable, consistent employee
- Contributes to a positive and motivated work environment
- Able to prioritize tasks, using time management to meet schedules and deadlines
- Supervisory and team leading experience
- Able to identify and effectively diffuse stressful and demanding situations
- Strong organizational and multi-tasking abilities
- A strong foundation in customer service, developed through both in person and digital spaces spanning over 15 years experience
- Phone Etiquette
- Strong Work Ethic
- Professional Appearance
- File Management
- Data Accuracy
- Error Identification
- Meticulous Attention to Detail
References
Available Upon Request
Timeline
Front of House Employee
Juniors Pizzeria
09.2020 - 09.2023
Server
Vesuvio Pizzeria & Spaghetti House
11.2017 - 03.2020
Addictions Counselor and Community Service Worker -
Everest College
School of Community and Justice Services -
Humber College
Secondary School Diploma -
Thornhill Secondary School
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