Priscilla Anguiano
Los Angeles
Summary
Dedicated professional with strong empathetic communication skills and a focus on customer satisfaction. Proven ability to deliver high-quality training and foster team collaboration.
Overview
1
1
Language
4
4
years of professional experience
Work History
Waitress Trainer
Califusion
Los Angeles, CA
02.2026 - Current
- Developed and delivered comprehensive training sessions for new hires to ensure operational readiness.
- Managed financial transactions, ensuring accuracy and efficiency in cash and card handling.
- Oversaw daily opening and closing tasks, including staff coordination and inventory management.
- Executed food and coffee service operations, focusing on efficiency and product quality.
- Achieved high customer satisfaction ratings by delivering quality beverages promptly. Elevated service standards by implementing best practices in beverage preparation. Fostered team collaboration to improve overall service efficiency.
- Executed thorough cleaning and restocking of restrooms, dining, and bar areas to enhance guest experience.
- Executed regular inventory counts and reconciled discrepancies to support operational accuracy.
- Achieved high customer satisfaction by delivering timely responses to inquiries. Enhanced service quality through effective phone communication strategies. Resolved customer issues swiftly, leading to improved client retention.
- Achieved accurate cash register closures and money counts, enhancing financial accountability. Delivered precise cash handling during end-of-day processes, reinforcing operational reliability. Facilitated efficient cash reconciliation, contributing to overall financial accuracy.
Customer Service Representative
Universal Studios
Universal City, CA
08.2024 - 12.2024
- Facilitated engaging experiences for customers to foster positive relationships and brand loyalty.
- Promoted carnival games to customers using microphone announcements.
- Executed opening and closing procedures for booth, ensuring seamless prize management and participant satisfaction.
- Participated in regular team meetings to discuss challenges and share solutions for improved service delivery.
- Contributed to special events by coordinating guest services, ensuring seamless operations during peak attendance periods.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed customer transactions efficiently using POS systems.
Cashier Team Lead
Party City
Huntington Park, CA
06.2022 - 06.2024
- Supervised cash handling processes to ensure accuracy and compliance with company policies.
- Trained and mentored new team members on register operations and customer service standards.
- Resolved customer inquiries and complaints efficiently, enhancing overall shopping experience.
- Monitored inventory levels at point of sale, initiating restock requests as needed.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Learned duties for various positions and provided backup at key times.
- Entered inventory data into system, and handled shipment checks.
- Made displays for modeling of products.
Education
High School Diploma -
Aspire Pacific Academy
Huntington Park, CA06.2022
Associate of Arts - Psychology
East Los Angeles College
Monterey Park, CA06.2027
Skills
- Team motivation
- Empathetic Communication
- Organizational cleaning practices
- Meticulous cleaning practices
- Body language awareness
- Energy and enthusiasm
- Food safety awareness
- Coaching and mentoring
- Efficient movement
- very communicative
Languages
Spanish
Full Professional
Timeline
Waitress Trainer
Califusion
02.2026 - Current
Customer Service Representative
Universal Studios
08.2024 - 12.2024
Cashier Team Lead
Party City
06.2022 - 06.2024
Associate of Arts - Psychology
East Los Angeles College
High School Diploma -
Aspire Pacific Academy