Priscila Palafox
Palo Alto
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Bow Wow Meow
11.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Shift Leader
Petsmart Hotel
08.2022 - 02.2023
- Administered medications as prescribed by veterinarians to ensure the health and well-being of our furry guests.
- Supported management in implementing new policies, procedures, or services as needed to improve overall Pets Hotel performance.
- Trained new associates in proper handling techniques for various breeds of dogs and cats within the facility without incident or injury.
- Handled emergency situations calmly and efficiently while following established protocols in coordinating veterinary attention if necessary.
- Assisted with daily operations, ensuring smooth transitions between check-ins, check-outs, and pet activities.
Paid Intern
East Palo Alto Sanitary District
06.2018 - 08.2018
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong attention to detail while proofreading documents for accuracy before final submission.
- Performed research for special projects.
- Adapted to changing assignments and varying workloads to fill productivity gaps.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Associate of Arts - Criminal Justice
De Anza College
Cupertino, CA06-2025
Bachelor of Arts - Criminal Justice
San Jose State University
San Jose, CA06-2027
Skills
- Problem-solving
- Team leadership
- Decision-making
- Staff training and development
- Workload management
- Bilingual
- Money handling
- Schedule coordination
- Data entry proficiency
- Dependable and responsible
Languages
Spanish
Native or Bilingual
French
Elementary
Timeline
Shift Leader
Petsmart Hotel
08.2022 - 02.2023
Assistant Manager
Bow Wow Meow
11.2020 - Current
Paid Intern
East Palo Alto Sanitary District
06.2018 - 08.2018
Associate of Arts - Criminal Justice
De Anza College
Bachelor of Arts - Criminal Justice
San Jose State University
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