Princess Appiah
Toronto,ON
Summary
Experienced communicator with over 10 years in communication, client service, and digital media. Skilled in connecting brands, influencers, and audiences through live
events and social media. Strong team player who can work independently, adapt quickly and manage multiple tasks efficiently.
Overview
10
10
years of professional experience
Work History
CUSTOMER SERVICE/VIP-IN SEAT SERVER
TIM HORTONS/OUTTAKES/YOGEN FRUZ/BOX OFFICE/XSCAPE ARCADE
10.2010 - 06.2020
- Greeted guests warmly, promptly addressing their requests with accuracy and efficiency
- Demonstrated exceptional listening and customer service skills, particularly when accommodating guests with food sensitivities and disabilities
- Proficiently entered and processed orders
- Acknowledged for employing upselling techniques by offering various food combos to every guest
- Contributed to opening and closing procedures by setting up workspace to serve over 5000+ guests in 8 hour shifts at a flagship theatre location
- Ensuring adherence to operational protocols, by keeping and changing sanitizer bowls, keeping the workspace clean and camera ready
- Maintained a high standard of cleanliness and security in the work environment
- Employee of the Month for June 2015 and April 2017.
BEAUTY ADVISOR
Sephora Eaton Centre
06.2016 - 07.2017
- Provided exceptional customer service to clients, addressing inquiries, and offering personalized recommendations
- Demonstrated extensive product knowledge to assist customers in finding right skincare, makeup, and fragrance products
- Built strong client relationships through effective communication and attentive service, resulting in increased customer satisfaction and loyalty.
- Recommended specific hair and beauty products to meet individual customer needs.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Education
Advanced Diploma - Public Relations
Humber College
Etobicoke, ON11.2024
Skills
Creativity
Event Planning
Public Speaking
Critical Thinking
Confident delivery
Presentation Design
Timeline
BEAUTY ADVISOR
Sephora Eaton Centre
06.2016 - 07.2017
CUSTOMER SERVICE/VIP-IN SEAT SERVER
TIM HORTONS/OUTTAKES/YOGEN FRUZ/BOX OFFICE/XSCAPE ARCADE
10.2010 - 06.2020
Advanced Diploma - Public Relations
Humber College
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