Megaan Kernisant

• Greeted guests upon arrival and offered assistance.
• Assisted guests with check-ins, account inquiries and any additional services needed.
• Maintained consistent positive customer feedback.
• Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
• Recommended hotel services or amenities that guest may find useful.
• Provided guest assistance and recommendations for tourist attractions.
• Assigned schedules and specific tasks to workers for optimal coverage.
• Prepared for special groups and VIP customers by implementing personalized plans with staff.

Respond to all inquiries in an effort to capture additional market share
-Issue proposals, contracts, negotiate and closes business
-Manage and service key clients as well as prospect potential new clients
-Negotiate prices, prepare accurate quotes and then confirm by written contracts
-Follow Omni’s Billing and Credit standards for all events
-Prepare Banquet Event Orders, issue updates and distribute in a manner that ensures that all affected parties have the information that they require to execute the event seamlessly
-Place follow-up calls to clients upon completion of events and re-solicit business
-Deliver exceptional guest service and strong financial results
-Coordinate Site inspections
-Upon turnover of a booking, coordinate and follow up with the assigned Banquet Manager to ensure delivery of venues promised services

• Coordinated schedules and timelines for events.
• Brainstormed and implemented creative event concepts and themes.
• Managed event logistics and operations.
• Performed event coordination for larger parties and gatherings.
• Managed administrative logistics of events planning, event booking, and event promotions.

• Brought in new accounts through successful networking strategies and promotional approaches.
• Communicated with local organizations to build networks and develop leads.
• Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
• Expanded business through effective network development, identifying new and prospective clients.
• Used SalesForce to handle current portfolio and prospective leads.
• Presented innovative digital media marketing presentations to executive decision makers.
• Tracked sales calls in database for relationship management.

• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Planned and executed -guest parties by organizing menus, spaces and special requests.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

• Built and managed accurate sales pipeline to maintain high volume of activity.
• Won new business by articulating full value of company's capabilities to prospects.
• Prepared and deliver customer sales quotes.

• Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.

• Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.