Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Prince Bhalla

Mississauga,Canada

Summary

Healthcare Administrator with 2+ years of experience in claims processing, benefits administration, and dental office management. Skilled in health & dental insurance adjudication, compliance, workflow optimization, and staff coaching. Foreign-trained dentist with Canadian certification in Healthcare Administration. Adept at resolving escalated issues, leading teams, and improving operational efficiency

Overview

7
7
years of professional experience
1
1
Certification

Work History

Dental Office Administrator

CASA Dental
08.2023 - Current
  • Process & reconcile dental insurance claims ensuring accuracy, compliance, and timely resolution.
  • Handle complex claim inquiries, collaborating with insurers to resolve escalations.
  • Train and mentor staff in EMR (Tracker) and insurance workflows, reducing errors & turnaround times.
  • Optimize scheduling processes, improving patient flow and reducing bottlenecks.
  • Ensure compliance with PHIPA, infection prevention, and data retention policies.

Dental Assistant/ Administrator

Waterloo Dental
01.2023 - 04.2023
  • Accountable for appointment confirmation and scheduling.
  • Assisted dentists by handing appropriate tools and supplies needed for procedures
  • Submitted and tracked insurance claims, resolving discrepancies with providers.
  • Coordinated patient scheduling and managed dental records to ensure continuity of care.
  • Assisted with clinical support while maintaining compliance with infection control and documentation standards.

General Dentist

Ramditta Dental Hospital
11.2018 - 12.2020


  • Examine the patient to define the nature of the condition, utilising X-rays, dental instruments, dental appliances, and other diagnostic procedures.
  • Clean fills, extracts and replaces teeth, using rotary hand instruments, dental appliances, medications, and Surgical implements.
  • Perform partial or total removal of pulp using surgical instruments
  • Treat an infected root canal and fill the pulp chamber canal with endodontic materials.


Education

Healthcare Administration and Service Management - Health Administration

Conestoga College
Kitchener, ON
08.2022

Bachelor of Dental Surgery -

Pt. BD Sharma UHSR
Rohtak, Haryana
10.2018

Skills

  • Claims Adjudication & Benefits Administration
  • Team Leadership & Coaching
  • Process Improvement & Workflow Optimization
  • Compliance & Audit Support
  • EMR Systems: Abeldent, Tracker
  • Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
  • Customer Service & Conflict Resolution

Certification

  • Certified in First Aid CPR Level C by Canada Red Cross Society
  • Certified in Infection Prevention and Control by Public Health Ontario

Timeline

Dental Office Administrator

CASA Dental
08.2023 - Current

Dental Assistant/ Administrator

Waterloo Dental
01.2023 - 04.2023

General Dentist

Ramditta Dental Hospital
11.2018 - 12.2020

Healthcare Administration and Service Management - Health Administration

Conestoga College

Bachelor of Dental Surgery -

Pt. BD Sharma UHSR

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Prince Bhalla