Prince Bhalla
Mississauga,Canada
Summary
Healthcare Administrator with 2+ years of experience in claims processing, benefits administration, and dental office management. Skilled in health & dental insurance adjudication, compliance, workflow optimization, and staff coaching. Foreign-trained dentist with Canadian certification in Healthcare Administration. Adept at resolving escalated issues, leading teams, and improving operational efficiency
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dental Office Administrator
CASA Dental
08.2023 - Current
- Process & reconcile dental insurance claims ensuring accuracy, compliance, and timely resolution.
- Handle complex claim inquiries, collaborating with insurers to resolve escalations.
- Train and mentor staff in EMR (Tracker) and insurance workflows, reducing errors & turnaround times.
- Optimize scheduling processes, improving patient flow and reducing bottlenecks.
- Ensure compliance with PHIPA, infection prevention, and data retention policies.
Dental Assistant/ Administrator
Waterloo Dental
01.2023 - 04.2023
- Accountable for appointment confirmation and scheduling.
- Assisted dentists by handing appropriate tools and supplies needed for procedures
- Submitted and tracked insurance claims, resolving discrepancies with providers.
- Coordinated patient scheduling and managed dental records to ensure continuity of care.
- Assisted with clinical support while maintaining compliance with infection control and documentation standards.
General Dentist
Ramditta Dental Hospital
11.2018 - 12.2020
- Examine the patient to define the nature of the condition, utilising X-rays, dental instruments, dental appliances, and other diagnostic procedures.
- Clean fills, extracts and replaces teeth, using rotary hand instruments, dental appliances, medications, and Surgical implements.
- Perform partial or total removal of pulp using surgical instruments
- Treat an infected root canal and fill the pulp chamber canal with endodontic materials.
Education
Healthcare Administration and Service Management - Health Administration
Conestoga College
Kitchener, ON08.2022
Bachelor of Dental Surgery -
Pt. BD Sharma UHSR
Rohtak, Haryana10.2018
Skills
- Claims Adjudication & Benefits Administration
- Team Leadership & Coaching
- Process Improvement & Workflow Optimization
- Compliance & Audit Support
- EMR Systems: Abeldent, Tracker
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Customer Service & Conflict Resolution
Certification
- Certified in First Aid CPR Level C by Canada Red Cross Society
- Certified in Infection Prevention and Control by Public Health Ontario
Timeline
Dental Office Administrator
CASA Dental
08.2023 - Current
Dental Assistant/ Administrator
Waterloo Dental
01.2023 - 04.2023
General Dentist
Ramditta Dental Hospital
11.2018 - 12.2020
Healthcare Administration and Service Management - Health Administration
Conestoga College
Bachelor of Dental Surgery -
Pt. BD Sharma UHSR