Summary
Overview
Work History
Education
Skills
References
Affiliations
Timeline
Generic

Pricilla Perez

Compton

Summary

Dynamic professional with experience as an RBT at Iaba, skilled in behavior analysis and effective communication. Proven ability to develop positive behavior support plans and maintain accurate data records. Bilingual and proficient in Microsoft Office Suite, I excel in fostering client progress and enhancing customer service experiences.

Overview

11
11
years of professional experience

Work History

Team Lead

Panera Bread
Moreno Valley
07.2016 - Current
  • Communication to leadership and employees with updated scheduling, policy updates, closing reports, and hand offs for preparation for the following day.
  • Customer service: Greeting customers, call intake, assisting with customer orders, and store complaints.
  • Cash register maintenance: Open and close register, process cash drop, manage closing cash register reports.
  • Problem solving- Resolving customer issues, and store complaints.
  • Food preparation – Clean and sanitize stations and prepare food items such as fresh produce.
  • Closer/Opener: Responsible for opening and closing store during store scheduled hours, ensure store meets Panera standards.

RBT

Iaba
Orange
07.2024 - 02.2025
  • Observed clients throughout sessions to identify potential triggers of problem behaviors or areas needing improvement.
  • Assisted in developing positive behavior support plans to promote desired behaviors and decrease problem behaviors.
  • Utilized a variety of positive reinforcement techniques such as praise, rewards, tangible items, activity privileges, to reinforce appropriate behavior.
  • Participated in team meetings to discuss client progress and plan further interventions when necessary.
  • Maintained accurate records of data collected during sessions and wrote detailed reports regarding client's progress.

Sales

New & Company
Lakewood
01.2014 - 01.2015
  • Sales of products and services to meet customer needs.
  • Call intake- Answer phones and assist customers and resolve customer needs.
  • Process online orders in timely and orderly manner.

Education

General ed, business

California State University Long Beach
Long Beach, CA
01.2016

High School Diploma -

Paramount High School
Paramount, Ca
01.2014

Skills

  • Bilingual proficiency
  • Microsoft Office Suite
  • Adobe Creative Suite
  • Effective communication
  • Administrative support
  • Behavior analysis
  • Data collection
  • Behavior intervention
  • Customer service and support
  • Report writing

References

Catherine Chavez, HR Supervisor, (951)842-9401, catherinechavez63@gmail.com

David espejel , IABA supervisor, (714)470-7845,d.espejel@yahoo.com

Affiliations

  • reading
  • art
  • running
  • soccer coach
  • record collector

Timeline

RBT

Iaba
07.2024 - 02.2025

Team Lead

Panera Bread
07.2016 - Current

Sales

New & Company
01.2014 - 01.2015

General ed, business

California State University Long Beach

High School Diploma -

Paramount High School

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Pricilla Perez