FATEMEH AMIRI
Burnaby,BC
Summary
Dynamic customer service professional with a strong proficiency in Microsoft Office, demonstrated at Crouse company through efficient scheduling and adept resolution of customer complaints. Bilingual capabilities and in-depth product knowledge have significantly enhanced customer satisfaction and operational efficiency. Proven ability to adapt and excel in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Member
Tim Hortons
Vancouver, Canada
09.2024 - Current
- Operated scheduled shifts, maintaining availability during coworker absences, holidays, and peak times.
- Adapted swiftly to essential duties ensuring optimal performance.
- Ensured productive and efficient completion of tasks.
- Handled and resolved customer complaints courteously.
Pharmacy Assistant
Ekbatan Pharmacy
Tehran, Iran
02.2020 - 01.2024
- Processed payments accurately and balanced the register.
- Welcomed customers at the pharmacy counter, ensuring a friendly and efficient service.
- Checked inventory, managed supply orders, and maintained proper storage and security of medications.
- Ensured precise measurement, counting, and packaging of medications.
- Processed prescription orders from customers and healthcare professionals.
Customer Service Representative
Crouse
Tehran, Iran
10.2017 - 01.2019
- Handled customer complaints and inquiries in a courteous, efficient manner.
- Excelled in verbal and written communication to interact with customers effectively.
- Enhanced customer connections and retention through clear communication.
- Managed phone queries and issues in compliance with operational guidelines.
- Handled file management with a focus on data protection.
Education
Bachelor - English translation
Central Branch of Azad University
Tehran, Iran05.2022
Skills
- Efficient Scheduling
- Call Management
- Customer Complaint Management
- Inventory Control
- Comprehensive Product Understanding
- Organized Calendar Administration
- Document Management
- Sales Knowledge
- Experienced in Microsoft Office Suite
- Customer service skills
- Proficiency in Microsoft office
- Bilingual Proficiency
Certification
- ICDL pack, 01/01/19
- Digital Marketing Management
Timeline
Team Member
Tim Hortons
09.2024 - Current
Pharmacy Assistant
Ekbatan Pharmacy
02.2020 - 01.2024
Customer Service Representative
Crouse
10.2017 - 01.2019
Bachelor - English translation
Central Branch of Azad University
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