Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Prescious Smith

Fort Erie,Canada

Summary

Motivated and dependable professional with hands-on leadership, dispatch coordination, and operational support experience. Eager to contribute to a dynamic team environment, drive service excellence, and further develop professionally in a fast-paced organization.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lead Hand

Voyago
Niagara Region
11.2024 - Current
  • Supervise and support daily transportation and dispatch operations.
  • Plan, adjust, and manage driver schedules while ensuring route efficiency.
  • Act as a point of contact for real-time issue resolution and staff concerns.
  • Coordinate with Fleet Management for vehicle readiness and maintenance.
  • Conduct and document investigative reports on incidents and service disruptions.
  • Lead training and onboarding sessions, ensuring team adherence to company protocols.
  • Monitor compliance with health and safety standards and participate in driver retraining.
  • Conduct on-site evaluations with contractors to assess and resolve operational concerns.
  • Maintain supply levels across multiple parkout locations.
  • Facilitate regular team meetings and assist drivers and dispatchers with daily tasks.
  • Utilize Microsoft 365 tools for scheduling, communication, and performance tracking.

Dispatcher

Voyago
Niagara Region
09.2024 - 11.2024
  • Managed day-to-day dispatching of drivers for scheduled and emergency routes.
  • Maintained detailed logs and ensured compliance with schedules and safety regulations.
  • Monitored route efficiency and responded to service delays in real-time.

Dispatcher

FE Transit
Fort Erie
07.2024 - 09.2024
  • Coordinated driver communication and logistical updates throughout shifts.
  • Resolved service issues and provided customer support promptly.
  • Assisted in optimizing transit schedules and ensuring reliable service delivery.

Production Worker / Probe Production

Insight Instrument Corporation
Fort Erie
09.2020 - 02.2024
  • Interpreted schematics and blueprints for accurate component assembly.
  • Conducted product testing, quality control, and documentation of outcomes.
  • Performed soldering and TIG welding during production cycles.
  • Maintained inventory systems and contributed to process improvement initiatives.

Overnight Fulfillment Associate / Cashier / Customer Service

Walmart
Fort Erie
09.2019 - 09.2020
  • Managed merchandise stocking, inventory rotation, and in-store displays.
  • Processed customer transactions efficiently with a focus on service accuracy.
  • Resolved customer inquiries and contributed to a positive shopping experience.

Education

High School Diploma -

Greater Fort Erie Secondary School
01.2018

Some College (No Degree) - Social Work

Niagara College
Welland, ON

Skills

  • Effective Communication & Interpersonal Skills
  • Team Leadership & Staff Supervision
  • Dispatch & Route Coordination
  • Microsoft 365 (Outlook, Excel, Teams, etc)
  • Time Management & Multi-Tasking
  • Conflict Resolution & Investigative Reporting
  • Safety Compliance & On-Site Evaluation
  • Inventory Oversight & Resource Planning
  • Training & Onboarding Facilitation
  • Customer Relations & Service Optimization

Certification

  • Smart Serve Certification, 10/01/23 - Present
  • WHMIS Certification, 06/01/23 - Present
  • Nonviolent Crisis Intervention, 07/01/23 - Present
  • Anishinaabe Minoʼayaawin - Foundations in Cultural Safety, 11/01/23 - Present
  • Cansell Certification, 02/01/24 - Present
  • Food Handlers Certification, 01/01/24 - Present

References

References available upon request.

Timeline

Lead Hand

Voyago
11.2024 - Current

Dispatcher

Voyago
09.2024 - 11.2024

Dispatcher

FE Transit
07.2024 - 09.2024

Production Worker / Probe Production

Insight Instrument Corporation
09.2020 - 02.2024

Overnight Fulfillment Associate / Cashier / Customer Service

Walmart
09.2019 - 09.2020

High School Diploma -

Greater Fort Erie Secondary School

Some College (No Degree) - Social Work

Niagara College

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Prescious Smith