Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Timeline
Generic
Prerna Sood
Open To Work

Prerna Sood

Brampton,ON

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Personal Banking AssociateCustomer Service RepresentativeAssistant Store ManagerIELTS Trainer

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid
Location: Brampton, ON, CA
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsTeam Building / Company Retreats

Summary

Dynamic Personal Banking Associate with TD Bank, skilled in client retention and cross-selling. Proven track record in enhancing customer satisfaction through effective problem resolution and relationship building. Expertise in cash handling and compliance, coupled with strong communication skills, driving operational efficiency and fostering trust in banking services.

Overview

2027
2027
years of professional experience

Work History

Personal Banking Associate

TD Bank
Brampton, ON
08.2025 - 03.2026
  • Assisted customers in account inquiries and transactions, ensuring high-quality service and support.
  • Processed loan applications, verifying documentation for accuracy and compliance with bank policies.
  • Educated clients on banking products and services, promoting financial literacy and informed decision-making.
  • Collaborated with team members to streamline processes, enhancing customer experience and operational efficiency.
  • Resolved client issues promptly, maintaining positive relationships and fostering trust in banking services.
  • Participated actively in staff training programs designed not only for personal professional development but also for enhancing overall team performance levels.

Customer Service Representative

TD Bank Group
Port Hawkesbury, NS
07.2023 - 07.2025
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Assisted in managing account-related issues, ensuring timely resolutions.
  • Educated clients on banking products and services, improving product awareness.
  • Collaborated with team members to streamline service processes, increasing operational efficiency.
  • Documented customer interactions accurately in CRM systems for future reference and analysis.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Assistant Store Manager

Justin Restaurants
Port Hawkesbury, NS
2021 - 2025
  • Assisted in training and onboarding new staff to enhance team performance.
  • Implemented inventory management practices to ensure product availability and minimize waste.
  • Coordinated daily operational tasks to maintain store efficiency and customer satisfaction.
  • Developed staff schedules to optimize coverage during peak hours and improve service levels.
  • Supported management in executing promotional strategies to drive customer engagement and sales growth.
  • Ensured compliance with health and safety regulations through regular staff training sessions.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

IELTS Trainer

Daffodils IElts Training Centre
India
2018 - 2019
  • Developed customized lesson plans to enhance student understanding of IELTS exam formats.
  • Conducted regular mock tests, providing constructive feedback to improve students' speaking and writing skills.
  • Facilitated interactive classroom activities, promoting engagement and collaborative learning among diverse student groups.
  • Utilized various teaching tools and resources to support different learning styles and boost overall performance.
  • Designed assessment materials that align with the latest IELTS standards, ensuring accuracy and relevance in evaluations.

Education

Associate's Degree - Marketing Management

Seneca College of Applied Arts And Technology
North York
04.2021

Bachelor of Commerce - Accounting And Finance

Punjab University
Chandigarh
04.2018

Skills

Branch operations

Cash handling accuracy

Credit analysis

Anti-money laundering

Client retention strategies

Cross-selling proficiency

Digital banking platforms

Customer service

Verbal and written communication

Money handling

Relationship building

Account openings

Documentation skills

Employee motivation

Customer relationship management

Languages

English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional

Accomplishments

  • Optimized procedures in Sales , increasing productivity by a high percentage
  • Supervised team of 62 staff members.
  • Achieved Manager of the year by completing the benchmark goals with accuracy and efficiency.
  • Documented and resolved customer complaints which led to over 90 percent in my LEI score throughout.

Affiliations

BACHELORS of COMMERCE with honours

  • Project Management Institute

Timeline

Personal Banking Associate

TD Bank
08.2025 - 03.2026

Customer Service Representative

TD Bank Group
07.2023 - 07.2025

Assistant Store Manager

Justin Restaurants
2021 - 2025

IELTS Trainer

Daffodils IElts Training Centre
2018 - 2019

Associate's Degree - Marketing Management

Seneca College of Applied Arts And Technology

Bachelor of Commerce - Accounting And Finance

Punjab University

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Prerna Sood