Prerna Makkar

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• In Background Verification (BGV) Industry in Digiverifi Private Limited From
• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
• Assigned tasks to lower-level personnel based on qualifications and skills set.

Counsel students who have passed their high school to choose which course and college.

• Months experience in tele-calling as a Education Counsellor with Himcom
• Drafted news headlines for broadcasting to capture listeners with clear and condensed writing.
• Deployed to news events locales to provide on-the-ground broadcast solutions and news coverage.
• Collected data from various sources to determine facts and opinions and fashioned into cohesive story for television or radio broadcast.