Prem Sapkota
Orangeville,Canada
Summary
Proactive and results-oriented sales leader with over 8 years of progressive experience in high-volume retail and service industries. Proven success in customer acquisition, sales growth, and team development across multiple fast-paced environments. Certified OMVIC Salesperson with strong CRM, operational, and interpersonal skills—ready to exceed expectations in a vehicle sales and leasing consultant role. Adept at building relationships, delivering exceptional customer experiences, and executing sales strategies that drive revenue and loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
A&W Canada
12.2022 - Current
- Resolved customer concerns, improving satisfaction ratings by 1.3 stars and driving 7% revenue growth.
- Managed daily operations: cash handling, safety compliance, and shift leadership.
- Trained staff in service delivery, upselling, and guest handling.
Zonal Manager
California Burrito
06.2022 - 11.2022
- Opened 2 new locations; improved system sales by 8% in 6 months.
- Implemented cross-functional sales strategies, boosting retention.
- Used insights to guide product/marketing decisions.
District Manager
Domino’s Pizza
07.2017 - 05.2022
- Oversaw 9 locations; launched 3 new outlets, increasing market presence by 12%.
- Met/exceeded sales and EBITDA targets for 10 of 11 months as District Manager.
- Trained 75+ staff in upselling, product knowledge, and consultative service.
- Implemented CRM systems to improve guest engagement and retention.
Education
BSc - Hospitality Management
Techno Global University
Meghalaya, India05-2014
MBA - Human Capital & Marketing
Bangalore University
Bangalore India06-2017
Skills
- Automotive & Retail Sales Knowledge
- Sales Strategy & Target Achievement
- CRM & Lead Management
- Customer Engagement & Retention
- Team Leadership & Training
- Conflict Resolution & Upselling
- Performance Analysis & Reporting
- Process Optimization
- Microsoft Office Suite
Certification
- OMVIC Salesperson, April 2025
- Smart Serve Ontario, March 2025
- Food & Workplace Safety Supervisor, Jan 2023
- Domino’s Quality & Food Safety, June 2019
- Basic Computer Hardware & Networking, December 2017
Languages
English
Full Professional
Hindi
Full Professional
Nepali
Native or Bilingual
Awards
- Gold in Steritech Audit (2023-2025) A&W Canada
- 98% Brand Compliance, 2024 A&W Canada
- 96% Brand Compliance, 2023 A&W Canada
- Dominator International Award, 2018, Domino’s Pizza India
- CEO Champions Club, 2019, Domino’s Pizza India
- Rolex Level 1 Award, 2019, Domino’s Pizza India
Timeline
Food Service Supervisor
A&W Canada
12.2022 - Current
Zonal Manager
California Burrito
06.2022 - 11.2022
District Manager
Domino’s Pizza
07.2017 - 05.2022
BSc - Hospitality Management
Techno Global University
MBA - Human Capital & Marketing
Bangalore University
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